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    IT Support Manager - Lagos, Nigeria - Compovine Technologies Limited

    Compovine Technologies Limited
    Compovine Technologies Limited Lagos, Nigeria

    1 week ago

    Default job background
    Full time
    Description

    ABOUT THE COMPANY

    To be the most preferred Information Technology Company and Solution Provider of choice in Africa.
    To be the bridge that links human Technological needs to the solution.
    To make available Devices through which humans can access information
    In Summary, to consistently deliver world-class Information Technology Devices and Solutions across Africa
    Our Motto:
    ●Access ●Information ●Devices
    Our Core Values:
    Passion
    Excellence
    Integrity
    Diligence

    JOB SUMMARY

    Manage the assigned Computer &Copier Service team membersLead, coach and train team membersDevelop and implement strategic initiatives for teamBe an escalation point of contact to handle issues and involve direct leadership as neededMonitor team coverage, oversee personnel time off approval, make sure back-ups are in place and redistribute work to cover when others are outMonitor staffing and equipment needsConduct performance reviews and make compensation decisionsMonitor direct reports call screens, work load and call activity to meet and exceed our client s expectationsManage and meet established metrics and team benchmarksProvide weekly metrics and reports to the Director Computer & Copier Service Manager regarding the team s performanceAttend required company and departmental meetingsPerform other related duties as assigned by Director.

    RESPONSIBILITIES

    REQUIRED SKILLS

    Installing new software, IT equipment installation and configuration, IT support, IT training, Troubleshooting

    REQUIRED EDUCATION

    Bachelor's degree

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