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    IT Support Manager - Ikeja, Nigeria - Compovine Technologies

    Compovine Technologies
    Compovine Technologies Ikeja, Nigeria

    3 days ago

    Default job background
    Full time
    Description

    Responsibilities

    • Manage the assigned Computer &Copier Service team members
    • Lead, coach and train team members
    • Develop and implement strategic initiatives for team
    • Be an escalation point of contact to handle issues and involve direct leadership as needed
    • Monitor team coverage, oversee personnel time off approval, make sure back-ups are in place and redistribute work to cover when others are out
    • Monitor staffing and equipment needs
    • Conduct performance reviews and make compensation decisions
    • Monitor direct reports call screens, work load and call activity to meet and exceed our client s expectations
    • Manage and meet established metrics and team benchmarks
    • Provide weekly metrics and reports to the Director Computer & Copier Service Manager regarding the team s performance
    • Attend required company and departmental meetings
    • Perform other related duties as assigned by Director.

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