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    Product Support Manager - Lagos, Nigeria - Red Cloud Technologies

    Red Cloud Technologies
    Red Cloud Technologies Lagos, Nigeria

    6 days ago

    Default job background
    Full time
    Description

    ABOUT THE COMPANY

    Open Commerce connecting brands,
    distributors and retailers globally
    Accelerate sales growth and market reach with RedCloud's easy-to-access open commerce digital marketplace.
    We're bringing an end to commission charges, high transaction fees and poor customer service.

    Connecting brands, distributors and retailers globally. RedCloud is harnessing open commerce technology; integrating a B2B marketplace, digital payments and marketing intelligence.
    With 110,000+ retailers on RedCloud, +100 distributors signing up every month, and plans to be live in at least 12 markets by the end of 2022, no one else is better placed to help you penetrate deep into growth markets. On your terms.

    JOB SUMMARY

    What We're Looking ForProven experience in a Product Support Management role within a fast-paced tech or e-Commerce environment.Excellent leadership abilities and a track record of managing high-performing teams.Strong technical background, with the ability to understand and troubleshoot complex issues.Exceptional communication and interpersonal skills, capable of engaging effectively with both technical and non-technical stakeholders.Customer-focused mindset, with a passion for delivering outstanding service and support.Experience with data analysis and feedback gathering tools to inform product improvement strategies.

    RESPONSIBILITIES

    User Support Excellence:Lead a team dedicated to providing outstanding support to users of the RedCloud platform, ensuring swift and effective resolution of issues.Product Improvement Insights:Gather and analyze user feedback to drive continuous improvement of the platform, collaborating with the product development team to enhance user experience.Team Development:Manage and develop the Product Support team, setting objectives, conducting performance appraisals, and fostering a culture of excellence.Stakeholder Engagement:Work closely with other departments to ensure product support strategies align with overall business objectives and user needs.Quality Assurance:Oversee the development and implementation of quality assurance protocols to maintain high standards of product support.

    REQUIRED SKILLS

    Product knowledge, Brand management

    REQUIRED EDUCATION

    Bachelor's degree

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