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    Graduate Network Engineer - Lagos, Nigeria - Bella Recruiter For ipNX

    Bella Recruiter For ipNX
    Bella Recruiter For ipNX Lagos, Nigeria

    3 days ago

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    Description

    Job Title:
    Network Support Engineer


    Function:
    Technical Support

    Reporting to:
    Team Lead, Enterprise Service Management,

    Work Schedule:
    Shift


    Travel Frequency:
    Seldom

    Purpose of the Job

    Provide first level off-site technical support for all ipNX services: Voice, Data connectivity, Internet services, WiMAX services etc. To consistently provide a high level of excellent customer service and support ensuring customers satisfaction.

    Expected Key Results (Detailed KPIs)

    Incident Management (First Call Resolution)
    Prompt Response to inbound calls and emails
    Follow up on unresolved complaint/ open tickets to closure
    Timely Escalation/feedback to relevant units.
    Preparing Technical Reports

    Educational Qualifications & Functional Skills:
    (B.Sc/B.Eng) Computer Science/Computer Engineering /Electrical-Electronics engineEngineering
    CCNA, CCNP (Desired)
    Strong telecommunications, IP design skills, & in-depth knowledge of IP Network.
    Excellent business communication skills both verbal and written.


    Work Experience:
    A hands-on experience with the following is a must: IP Routing, MPLS, QOS, VPN.
    Knowledge and experience with network security (IPSec Firewalls) are desirable.
    Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable
    Candidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organizations


    Other Requirements:
    Customer Focus
    Tech savvy
    Action orientation
    Drive results
    Cultivate Innovation
    Ability to optimize work processes
    Resilience
    Self Development
    Nimble Learning
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