Ukpabi Prince Christian

Experienced Investigation Officer and Customer Service Associate with over 10 + years of demonstrated operations and industry experience. Distinguished track record serving in one of Africa’s leading financial institutions in Lagos. Demonstrated professional leadership and proven track record of financial problem solving and results-oriented operational success. Professionally trained in Accountancy and Compliance. Currently seeking to leverage my extensive customer service experience and accounting qualification in a Chartered Accountant role or supervisor role in a leading company

Group Internal Investigation Officer | First City Monument Bank | Lagos Island | April 2018-Present Evaluation and improvement of the effectiveness of corporate governance, risk management and control processes within the organization. Proven Success and Impact ✓ Supports the Head of internal Audit in the review of assigned units in the Group. ✓ Carries out peripheral audit activities within the Group. E.g., Call over, Spot Checks, Security Sweeps, and specific audit assignments. ✓ Assist in collection of evidence, gathering of information necessary for investigation reports and unit review. ✓ Liaise with Law Enforcement Agency, where necessary, in matters that concerns the organization. ✓ Follows up on the processors for regularization of exceptions noted from audit reviews. ✓ Standing as witness in mediation and court cases investigated by the Unit. ✓ Participates in stock taking of company asset and verification of new assets bought for the company. ✓ Participates in preparing and rendering reports to regulators. ✓ Maintain published reports and working papers in the share folder. ✓ Perform other duties as assigned by Head of Audit.  Customer Service Associate | First City Monument Bank | Lagos Island | September 2013 – March 2018 As a Customer Service Associate, I was responsible for managing incoming customers’ requests, including bugs, issues, problems, and difficulty they face using our products and platforms Proven Success and Impacts ✓ Followed the customers issues and proactively updated them on the latest evolutions ✓ Developed customers’ relationships and guaranteed reactivity on our level of service ✓ Communicated with the different internal teams to fix together hundreds of different issues affecting customers on a daily ✓ Suggested improvements in operational processes within the operation team ✓ Worked with the tech team on our current and future products and platforms ✓ Resolved over 50 customer complaints daily ✓ Promotions and elevated to Group Internal Investigation Officer

 University of Lagos, Akoka: Bachelor of Science | Accounting | 2015 Financial Institutions Training Centre (FITC): Forensic Auditing and Investigation | 2019 Corporate Frauds Detection, Prevention and Control | 2018 LICENSES/MEMBERSHIP ✓ Designate Compliance Professional (DCP), 2019 ✓ Member, Compliance Institute of Nigeria (CIN) ✓ Institute of Chartered Accountants of Nigeria, November 2018 – Present ✓ Chartered Institute of Bankers of Nigeria; Certificate in Banking, 2013