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    Relationship Officer - Lagos, Nigeria - Personal Trust Microfinance Bank

    Personal Trust Microfinance Bank
    Personal Trust Microfinance Bank Lagos, Nigeria

    6 days ago

    Default job background
    Full time
    Description

    Job Summary

    • A Relationship Officer is responsible for prospecting, marketing, business development, and income generation in line with the key performance indicators.
    • The Relationship Officer is the interface between the Bank and the customer and nurtures mutually beneficial relationships between both parties.

    Duties and Responsibilities

    • Achieve growth within the key performance indicators: liability and risk asset generation, account opening, income generation, and e-banking product offerings.
    • Evaluate the creditworthiness of customers by processing loan applications and documentation.
    • Monitors active loans and enforces collection and recoveries.
    • Ensures the achievement of all budget parameters.
    • Develop referral networks and cross-sell products and services.
    • Ensures a high level of customer satisfaction through excellent customer engagement and service delivery.
    • Actively seek out new sales opportunities through cold calling, networking, and referrals.
    • Expedites the resolution of complaints to maximize satisfaction and boost the customer service experience.
    • Achieve a healthy portfolio and deposit mix.
    • Executes marketing strategies and develops marketing campaigns.
    • Ensures compliance with all internal policies and regulatory guidelines.
    • Monitors competition by gathering current marketplace information on pricing, products, etc.
    • Recommends changes in products, services, and policies by evaluating results and competitive developments.
    • Identify potential loan markets and develop referral networks.
    • Perform any other duties as may be assigned by Management.

    Qualifications and Experience

    • Candidates should possess an HND / B.Sc. in Social Science or any other related course.
    • Evidence of completion / exemption from NYSC.
    • 3–10 years of work experience
    • Previous experience in a marketing role in a Microfinance Bank or Financial Organization is an advantage.

    Skills:

    • Demonstrated ability to communicate, present, and influence credibly and effectively at all societal levels.
    • Proven ability to drive the sales process.
    • Strong business sense and industry expertise.
    • Basic understanding of sales principles and customer service practices.
    • Friendly, helpful, confident, and engaging personality.
    • Excellent communication and interpersonal skills.
    • Ability to work in a goal-oriented environment.
    • Ability to work in a team
    • Strong planning, organizational, and time management abilities
    • Proficient in the use of the MS Office suite.
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