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    Relationship Officer - Lagos, Nigeria - Personal Trust Microfinance Bank Limited

    Personal Trust Microfinance Bank Limited
    Personal Trust Microfinance Bank Limited Lagos, Nigeria

    5 days ago

    Default job background
    Full time
    Description

    ABOUT THE COMPANY

    Personal Trust is a Microfinance Bank in Lagos and a subsidiary of First Ally Capital Limited (FACL). Formerly known as Personal Trust Savings and Loans, the Bank was registered in 1993 and operated as a Mortgage Bank until its conversion to a Microfinance Bank in 2014. Personal Trust has a branch network at strategic locations in Lagos State and provides banking services to individuals, micro, Small and medium enterprises (MSME).

    JOB SUMMARY

    Qualifications and ExperienceCandidates should possess an HND / B.Sc. in Social Science or any other related course.Evidence of completion / exemption from NYSC.3–10 years of work experiencePrevious experience in a marketing role in a Microfinance Bank or Financial Organization is an advantage.Skills:Demonstrated ability to communicate, present, and influence credibly and effectively at all societal levels.Proven ability to drive the sales process.Strong business sense and industry expertise.Basic understanding of sales principles and customer service practices.Friendly, helpful, confident, and engaging personality.Excellent communication and interpersonal skills.Ability to work in a goal-oriented environment.Ability to work in a teamStrong planning, organizational, and time management abilitiesProficient in the use of the MS Office suite.

    RESPONSIBILITIES

    Achieve growth within the key performance indicators: liability and risk asset generation, account opening, income generation, and e-banking product offerings.Evaluate the creditworthiness of customers by processing loan applications and documentation.Monitors active loans and enforces collection and recoveries.Ensures the achievement of all budget parameters.Develop referral networks and cross-sell products and services.Ensures a high level of customer satisfaction through excellent customer engagement and service delivery.Actively seek out new sales opportunities through cold calling, networking, and referrals.Expedites the resolution of complaints to maximize satisfaction and boost the customer service experience.Achieve a healthy portfolio and deposit mix.Executes marketing strategies and develops marketing campaigns.Ensures compliance with all internal policies and regulatory guidelines.Monitors competition by gathering current marketplace information on pricing, products, etc.Recommends changes in products, services, and policies by evaluating results and competitive developments.Identify potential loan markets and develop referral networks.Perform any other duties as may be assigned by Management.

    REQUIRED SKILLS

    Conflict and complaint resolution, Account management, Consumer sales (B2C), Sales strategy, Customer relations

    REQUIRED EDUCATION

    Bachelor's degree

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