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    Technical Support Officer - Lagos, Nigeria - MacTay Consulting

    MacTay Consulting
    MacTay Consulting Lagos, Nigeria

    1 week ago

    MacTay Consulting background
    Full time
    Description

    Job Responsibilities

    • Operating effectively under pressure and maintaining availability at all times to address and resolve issues promptly.
    • Proficiency in negotiation and contract management with petrol stations
    • Provision of ongoing and comprehensive training for petrol station staff and managers on the utilization of the PetroApp system
    • Establishment of station accounts on the PetroApp system and diligent follow-up on station requests.
    • Oversight of service quality provided to customers at petrol stations
    • Distribution of POS devices to gas stations and resolution of related issues
    • Installation of NFC tags on customer vehicles and management of associated tasks
    • Establishment of a network of freelancers for the installation of NFC tags on customers' vehicles.

    Job Requirements

    • Bachelor's Degree in Business Administration, Marketing, or a related field.
    • 2-4 years of experience, preferably in oil services major petrol station chains, lubricant, as an Operations Manager or Area Operations Manager for prominent entities such as NNPC, Total Energies, Forte Oil/Enyo, MRS, Conoil, Mobil, AIM, NIPCO, Rain Oil.
    • B2B experience is essential.
    • Any relevant experience would be advantageous.
    • Proven ability to provide timely solutions to challenges.
    • Exceptional verbal and written communication skills.
    • Proficiency in multitasking and internal control.
    • Strong aptitude for analyzing information and translating it for various departments.
    • Capability to manage sensitive and confidential data.
    • Outstanding problem-solving and decision-making abilities.
    • Meticulous attention to detail and accuracy.
    • Advanced analytical skills.
    • Proficiency in utilizing Microsoft tools.
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