- As an IT Support Officer, you will play a key role in providing technical assistance and support to end-users within the organization.
- Your responsibilities will include responding to IT-related inquiries, troubleshooting problems, and resolving issues to ensure the smooth functioning of our IT systems and infrastructure.
- You will work closely with the IT team to deliver excellent customer service and contribute to the overall efficiency and productivity of our Organization.
- Provide technical assistance and support to end-users by troubleshooting hardware, software, and network issues. This involves resolving help desk tickets, responding to user inquiries, and providing guidance on IT-related issues.
- Manage and maintain IT infrastructure, including servers, networks, and systems. This involves tasks such as installing, configuring, and updating software and hardware, monitoring system performance, and ensuring system security.
- Manage user accounts, permissions, and access rights across various IT systems and applications. This includes creating and provisioning user accounts, managing user profiles, and ensuring compliance with security policies.
- Implement and maintain data backup and recovery procedures to ensure the integrity and availability of organizational data. This involves performing regular backups, testing backup procedures, and restoring data in the event of data loss or system failures.
- Implement and enforce IT security policies and procedures to protect against security threats and vulnerabilities. This may involve conducting security audits, implementing security controls, and responding to security incidents.
- Manage software licenses, including procurement, installation, and license compliance. This includes tracking software usage, renewing licenses, and ensuring compliance with software vendor agreements.
- Monitor and maintain network infrastructure, including routers, switches, and firewalls. This involves configuring network devices, troubleshooting network issues, and optimizing network performance and reliability.
- Assist in the procurement of IT hardware, software, and services. This includes researching vendors, obtaining quotes, negotiating contracts, and managing vendor relationships.
- Maintain accurate documentation of IT systems, procedures, and configurations. This includes documenting system configurations, procedures, and troubleshooting steps, as well as generating reports on IT performance and metrics.
- Provide training and support to end-users on IT systems, applications, and best practices. This may involve conducting training sessions, creating user guides and documentation, and providing ongoing support and assistance.
- Bachelor's degree in Computer Science, Information Technology, or a related field or equivalent work experience.
- 4- 5 years previous experience in a technical support role or similar IT-related position.
- Strong technical skills across a range of technologies, including hardware, software, networking, and operating systems Mac, Windows, Chrome OS, Linux and Android.
- Hands on experience on MDMs, Service Desk, Google Workspace and IDPs.
- Excellent Network Administration skills.
- Must be good in scripting and automation.
- Excellent communication and interpersonal skills, with the ability to interact effectively with end-users at all levels of the organization.
- Ability to prioritize and manage multiple tasks simultaneously in a fast-paced environment.
- Certification/Training in ITIL, CompTIA A+, TOGAF, Project Management or similar IT certifications is a plus.
- Dedication to providing exceptional customer service and support to end-users.
- Finance
- Tech
- Product
- PMO
- Data and Insight
- Founders Office
- IT
- Facility
- Marcomms
- Sales/Commercial
- Operations
- Technical Competencies:
- Incident Management
- System and Network Administrations
- IT Business Support Initiatives Innovation
- IT Asset Management.
- End User Support
- Cost management
- Customer service
- Effective communication
- Team work
- Adaptability
- Time Management
- Incident Management
- Incident Resolution Time
- Service Fulfilment Rate
- Customer Satisfaction Score
- Business Support Initiative Innovation
- Impact on Business Goals.
- User Adoption and Satisfaction.
- Cost optimization/return on Investment
- System Availability and Uptime
- Service Level Agreement SLA Compliance
- Mean Time Between Failures MTBF
- Mean Time to Repair MTTR Outage/Downtime rate.
- User Administration and compliance
- User Account Provisioning and Deprovisioning.
- Access Control and Permissions.
- Security Compliance Adherence rate.
- Infrastructure Management
- Capacity Utilization
- Deployment Success rate
- Cost Savings Percentage
- Comprehensive health insurance
- Hybrid work schedule
- Annual paid time off
- Annual performance bonus
- Training and development opportunities
- Tuckshop BNPL
- Employee Stock Option
-
IT Support Officer
2 weeks ago
Compovine Technologies Limited Lagos, Nigeria Full timeABOUT THE COMPANY · To be the most preferred Information Technology Company and Solution Provider of choice in Africa. · To be the bridge that links human Technological needs to the solution. · To make available Devices through which humans can access information · In Summary, to ...
-
IT Support Officer
2 weeks ago
Estrada International Staffing Solutions Lagos, Nigeria Full timeABOUT THE COMPANY · Estrada International Staffing Solutions is a strategic boutique specialist recruitment consulting firm, serving clients with expertise recruitment services across all sectors ranging from Banking, Insurance, Oil and Gas, Telecommunications, FMCGs and Construc ...
-
IT Support Officer
2 days ago
Filmhouse Cinemas Limited Lagos, Nigeria Full timeABOUT THE COMPANY · Filmhouse Cinemas Limited is a dynamic film exhibition company. Our expertise are in the areas of; Cinema operation: we Manage sites; Own sites, Consultancy for cinema development: Design; Fit-out; Cinema project management, Film Distribution: Rights Acquisiti ...
-
IT Support Officer
2 weeks ago
Invent Alliance Limited Lagos, Nigeria Full timeABOUT THE COMPANY · Invent Alliance Limited is a company specialized on creation of multi sector and multi discipline business platform with specialist partnerships for value co-creation in each of the different business segments through modern co-petition business principles. · ...
-
IT Support Officer
2 weeks ago
James Hope University Lagos, Nigeria Full timeABOUT THE COMPANY · James Hope University is a private postgraduate university located in the tranquil Twin Lakes Estate, Lekki, Lagos State. James Hope University is designed to endow students with critical analysis and creativity, and foster advancements in every sphere of huma ...
-
KYC Support Officer
2 weeks ago
Moniepoint Inc. Formerly TeamApt Inc. Lagos, Nigeria Full timeJob Purpose · As a KYC Support Officer you will be working with the leadership of the organization to ensure the company merchants are compliant with regulatory KYC requirements and protect the company from being involved with individuals or entities associated with financial cri ...
-
Recruitment Support Officer
1 week ago
Estrada International Staffing Solutions Lagos, Nigeria Full timeABOUT THE COMPANY · Estrada International Staffing Solutions is a strategic boutique specialist recruitment consulting firm, serving clients with expertise recruitment services across all sectors ranging from Banking, Insurance, Oil and Gas, Telecommunications, FMCGs and Construc ...
-
Technical Support Officer
2 weeks ago
MacTay Consulting Lagos, Nigeria Full timeJob Responsibilities · Operating effectively under pressure and maintaining availability at all times to address and resolve issues promptly. · Proficiency in negotiation and contract management with petrol stations · Provision of ongoing and comprehensive training for petrol sta ...
-
Contracts Support Officer Nigeria
2 days ago
CBRE Excellerate Lagos, Nigeria Full timeABOUT THE COMPANY · We are the market leader in commercial real estate services and investments. With services, insights and data that span every dimension of the industry, we create solutions for clients of every size, in every sector and across Africa & the Middle East. So if y ...
-
Support Officer
1 week ago
Ajoke Group Limited Gbagada, Nigeria Full timeJob Description · Install, configure, and maintain computer hardware, software, and networks. · Troubleshoot hardware and software issues, including desktops, laptops, printers, and servers. · Provide technical support to users, including troubleshooting and resolving IT-related ...
-
IT Support Officer
6 days ago
ADDAS Ultimate Limited Ikeja, Nigeria Full timeJob Description · Ensure all technology services are well managed to meet operational requirements in designated areas of the Store. · Liaise with all departments/sections, staff to understand and interpret their needs with respect to providing services related to IT and collabor ...
-
IT Support Officer
6 days ago
Toladol Ventures Deluxe Global ikeja, Nigeria Resolving IT support requests from employees · Support software developer · Evaluate and recommend improvements, modifications or changes to an organisation's IT systems to reduce costs and upgrade the systems · Perform regular maintenance on software & associate ancillar ...
-
IT Support Officer
2 weeks ago
Compovine Technologies Ikeja, Nigeria Full timeJob Responsibilities · Run machines to test parts functioning · Manage tool kit, supplies and accurate inventory · Conduct preventive maintenance and photocopiers adjustment · Troubleshoot equipment for identifying malfunctions cause · Complete invoices and expense reports on tim ...
-
Admin Support Officer
6 days ago
Toladol Ventures Deluxe Global ikeja, Nigeria· • Responsible for preparing shipping documents such as Commercial Invoice, Packing lists, and other required shipping documents for all shipments · • Pack, weigh, and label completed items for shipment or storage. Follow all company guidelines regarding packaging. Identify an ...
-
Account Officer
5 days ago
Pruvia Integrated ltd Lagos, NigeriaJob Title: Account Officer · Location: Ikeja, Lagos · Job Type: Full Time · Industry: Professional · Job Summary · We are seeking a detail-oriented Account Officer. The Account Officer will be tasked with various accounting tasks, such as recording and reconciling financial trans ...
-
Administrative Assistant III
6 days ago
Scruples Resource Limited LAGOS, NigeriaMAIN FUNCTIONS · Provides administrative support to a department or individual. · Duties may include: · - Typing, filing, answering phones, scheduling, calendaring, record keeping, coordinating meetings and conferences, obtaining supplies and/or sorting/distributing mail. · - ...
-
Job Opening for a Facility Officer at LCCI
5 days ago
Lagos Chamber Of Commerce and Industry Lagos, NigeriaJOB OPENING FOR A FACILITY OFFICER AT LCCI · (CONTRACT) · The Lagos Chamber of Commerce and Industry is the foremost Chamber in Africa. It is a non-profit making business organization with the primary aim of promoting the development of commerce and industry. The Chamber is sou ...
-
Front Desk Personnel
21 hours ago
HRPS Lagos, NigeriaJob Overview: · • Front desk personnel are responsible for providing exceptional customer service and administrative support to clients, guests, and staff. They serve as the first point of contact for visitors and are essential for maintaining a positive and professional atmosphe ...
-
Executive Assistant
1 day ago
Pharma Ethics Lagos, NigeriaJob Description: · We are seeking a dynamic and highly organized individual to join our team as an Executive Assistant. The ideal candidate will provide exceptional administrative support to executives, demonstrating a high level of intelligence, adaptability, and discretion. Thi ...
-
Production Engineer/ Specialist I
6 days ago
Scruples Resource Limited LAGOS, NigeriaMAIN FUNCTIONS · Engineers contributing primarily to the Production stage of operation, while sharing Production knowledge to support asset development and technology commercialization. · Sphere of Influence: · • Internal: Immediate work group and interfaces from other discipline ...
IT Support Officer - Lagos, Nigeria - Elenasy
Description
About the role
Responsibilities.
Job Requirements
Cross-Functional Teams:
Outcome/KPIs tied to:
Soft Skills:
Output/Input Metrics:
Benefits