Vivien Agu

I am a seasoned professional with over 20 years of dedicated work experience in customer experience management, spanning both the telecommunications and financial services sectors. Throughout my career, I have consistently demonstrated a strong commitment to enhancing customer satisfaction and driving business growth through strategic leadership and innovative solutions.

My extensive background in customer experience management has equipped me with the skills to identify pain points in the customer journey and develop targeted strategies to address them. With a data-driven approach, I have successfully elevated customer satisfaction scores, reduced churn rates, and fostered lasting customer loyalty.

Having worked in both the telecommunications and financial services industries, I possess a deep understanding of the unique challenges and opportunities that each sector presents. I have a proven track record of leading cross-functional teams and implementing customer-centric initiatives that result in tangible, measurable outcomes.

Beyond my professional achievements, I am a passionate traveler and an avid movie enthusiast. These hobbies not only provide me with a sense of relaxation and enjoyment but also contribute to my well-rounded perspective and ability to connect with people from diverse backgrounds.

I am excited about the possibility of leveraging my extensive experience and expertise to contribute to new challenges and opportunities. My dedication to fostering exceptional customer experiences aligns perfectly with my personal and professional values, making me eager to take on new leadership roles and continue making a positive impact in the field.

I currently reside in Lagos, Nigeria but I am flexible about relocating to Canada for this job opportunity. 

Thank you for considering my background and experience. I look forward to the chance to discuss how my skills can align with your organization's goals and contribute to its ongoing success.

Sincerely,

Vivien Agu,.
 

My most recent job is as Associate Director, Customer Experience at Opay Nigeria. I was responsible for creating a seamless and memorable experience for customers onboarding at the shops to complaint resolution and when they contacted the various support channels. Also, I was saddled with product improvements and enhancements based on the voice of the customer. I engaged the technical team for product development enhancements and service improvements. These included additional features and modification of existing options on Opay products - Cards, Apps, POS terminals.

BSc Sociology - This is my first degree acquired from the University of Port Harcourt.