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    Hospital Front Desk Officer - Lagos, Nigeria - Skyhigh Medical Centre

    Skyhigh Medical Centre
    Skyhigh Medical Centre Lagos, Nigeria

    Found in: beBee S2 NG - 2 days ago

    Default job background
    Full time
    Description

    Job Description

    • Handle incoming calls and schedule patient appointments.
    • Retrieve patient files, gather necessary details, and initiate registration processes.
    • Respond promptly to official correspondence and reach out to inactive clients and patients.
    • Provide comprehensive explanations of services, address patient concerns, handle complaints, and escalate issues as needed.
    • Manage client payments through various methods such as cash, cheque, direct payments, and Inter-switch.
    • Ensure timely remittance of all receivables to the accounting department.
    • Coordinate operational activities within the Outpatient Department OPD.
    • Collaborate with Health Maintenance Organizations HMOs and other healthcare retainers to verify patient eligibility and approvals.
    • Address patient inquiries, complaints, and questions, offering appropriate support and assistance.
    • Verify patient eligibility with HMOs, confirm active coverage, and obtain necessary authorization codes.
    • Reconcile daily sales with the Electronic Medical Record EMR for accurate accounting.
    • Conduct account reconciliations for received payments and incurred expenses.
    • Update client and patient information in databases as required.
    • Manage relationships with potential clients and patients.
    • Ensure timely updates to admission bills and settlement of payments before discharge.
    • Follow up with debtors to secure prompt payments.
    • Facilitate the completion of feedback forms by clients and patients.

    Qualifications

    • Interested candidates should possess a Degree
    • 2-3 years of work experience in the Health sector as a Front Desk Officer
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