- As a Hotel Supervisor, you will be responsible for overseeing the day-to-day operations of the hotel to ensure exceptional guest experiences and smooth functioning of all departments.
- Ensuring high levels of customer satisfaction by addressing guest concerns and resolving issues promptly.
- Supervising front desk operations including check-in/check-out procedures, reservations, and guest inquiries.
- Monitoring guest feedback and implementing improvements to enhance guest satisfaction.
- Training, supervising, and motivating hotel staff members, including front desk agents, housekeeping staff, and maintenance personnel.
- Scheduling and organizing staff shifts to ensure adequate coverage and efficient operations.
- Conducting performance evaluations and providing feedback to staff members to foster professional development.
- Overseeing the cleanliness and maintenance of hotel facilities, including guest rooms, public areas, and back-of-house spaces.
- Ensuring compliance with health, safety, and sanitation standards to provide a safe environment for guests and employees.
- Managing inventory levels for supplies and amenities, and coordinating with vendors for timely deliveries.
- Monitoring room occupancy, rates, and revenue to maximize profitability.
- Implementing strategies to drive occupancy during low-demand periods, such as promotions or partnerships with local businesses.
- Reviewing financial reports and budgets to identify areas for cost-saving initiatives and revenue enhancement.
- Handling administrative duties such as payroll processing, budgeting, and record-keeping.
- Generating reports on key performance indicators and operational metrics for management review.
- Assisting with the implementation of hotel policies and procedures to maintain consistency and efficiency.
- Leading by example and fostering a positive work environment based on teamwork, respect, and open communication.
- Resolving conflicts or issues among staff members in a fair and professional manner.
- Collaborating with department heads and management to achieve organizational goals and objectives.
- Previous experience in hospitality management, with a focus on front desk operations and guest services.
- Strong leadership and interpersonal skills, with the ability to motivate and inspire a diverse team.
- Excellent communication skills, both verbal and written, with proficiency in multiple languages being advantageous.
- Detail-oriented and organized, with the ability to multitask and prioritize tasks effectively.
- Proficiency in hotel management software and Microsoft Office applications.
- Flexibility to work evenings, weekends, and holidays as needed.
- A degree or diploma in hospitality management or a related field is preferred
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Hotel Supervisor
Found in: beBee S2 NG - 6 days ago
HRonwheels Lagos, Nigeria Full timeResponsibilities: · Supervise and coordinate daily activities of hotel staff across various departments, including but not limited to front desk, housekeeping and maintenance. · Monitor and ensure adherence to hotel policies, procedures, and standards to maintain a safe, clean, ...
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Hotel Operations Supervisor
Found in: Trabajos diarios NG C2 - 6 days ago
HRPS Lagos, NigeriaJob Summary: · • As a Hotel Operations Supervisor, you will oversee and coordinate various operational aspects within the hotel environment to ensure seamless guest experiences. Your role involves supervising staff, managing daily operations, and maintaining high standards of ser ...
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Inventory Officer
Found in: beBee S2 NG - 1 day ago
Blu Atlantic Hotel Lagos, Nigeria Full timeJob Description: · Blu Atlantic Hotel, is a luxurious 50 rooms hotel with beautiful architectural masterpiece and finest serenity and ambience. This hotel edifice is built with state of the art facilities and quality and modern infrastructure to compete with current technological ...
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Shift Manager
Found in: beBee S2 NG - 18 hours ago
Ascentech Services Limited Lagos, Nigeria Full timeABOUT THE COMPANY · ABOUT US · Ascentech services ltd is a full-fledged Human Resource Solution Provider incorporated in 2013 with its Head Office in Lagos, Nigeria. We are committed to forging long-term partnerships with our clients by creating and delivering robust and flexible ...
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Porter
Found in: Trabajos diarios NG C2 - 1 day ago
HRPS Lagos, NigeriaJob Overview: · • As a Porter, your primary responsibility is to ensure the cleanliness, maintenance, and overall appearance of the premises, typically in establishments such as hotels, hospitals, apartment complexes, or office buildings. · Responsibilities: · • Cleaning and Sa ...
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Procurement Officer
Found in: beBee S2 NG - 2 days ago
Excel And Grace Consulting Lagos, Nigeria Full timeABOUT THE COMPANY · We are proud to note that in these years of operations, we have assisted businesses in the Oil & Gas, Manufacturing, Construction, Education, Real Estate, Trade & Commerce, Hotels, Health Care, Catering & Hospitality and those in Communication and Entertainmen ...
Hotel Supervisor - Lagos, Nigeria - HRPS
Description
Job Overview:
Your duties and responsibilities may include:
Guest Services Management:
Staff Management:
Operational Oversight:
Revenue Management:
Administrative Tasks:
Team Leadership:
Requirements: