Fred Bliss

• Hi, I'm Fred Igban a dedicated and detail-oriented IT professional with a passion for delivering top-notch technical support. With a strong foundation in problem-solving and a commitment to staying up-to-date with the latest technologies, I excel at:
• - Troubleshooting and resolving technical issues efficiently
  - Providing clear and concise communication to clients and stakeholders
  - Collaborating with teams to drive technical projects forward
  - Continuously learning and improving my skills to stay ahead of the curve
• Let's connect and explore how I can leverage my skills and expertise to support your IT needs and drive success.
   

Key Achievements:*

- Provided technical assistance and support to clients and colleagues, resolving hardware, software, and network issues
- Troubleshot and resolved technical problems efficiently, resulting in high first-call resolution rates and positive customer feedback
- Demonstrated expertise in operating systems (Windows, macOS, Linux), office software (Microsoft Office, Google Workspace), and network protocols (TCP/IP, DNS, DHCP)
- Assisted in implementing and maintaining IT infrastructure, including hardware upgrades, software updates, and network configuration
- Collaborated with teams to resolve complex technical issues, improving overall IT service quality and reducing downtime
- Developed strong communication and problem-solving skills, with the ability to explain technical concepts to non-technical users

*Technical Skills:*

- Operating Systems: Windows, macOS, Linux
- Office Software: Microsoft Office, Google Workspace
- Network Protocols: TCP/IP, DNS, DHCP
- Hardware: Desktops, Laptops, Printers, Routers, Switches
- Software: Antivirus, Backup and Recovery, Remote Desktop

*Soft Skills:*

- Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Ability to work under pressure and meet deadlines
- Team player with a positive attitude and willingness to learn

Degree:
- Bachelor in Computer Science

Relevant Coursework:

- Data structures and algorithms
- Computer systems and networks
- Database management systems
- Operating systems
- Network security

Certifications:

- CompTIA A+ 
- Microsoft MCSA
- Fundamentals in cybersecurity

Other Relevant Training:

- Online courses are cloud computing and cybersecurity
- Professional development workshops.