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    Customer Relationship Executive - Lagos, Nigeria - Afrimed Specialistlist Hospital

    Afrimed Specialistlist Hospital
    Afrimed Specialistlist Hospital Lagos, Nigeria

    6 hours ago

    Default job background
    Full time
    Description

    Job Description

    • Welcomes patients and visitors by greeting patients and visitors, in person.
    • Optimizes patients' satisfaction, consultant time, and treatment room utilization by scheduling appointments in person and facilitating reminder of scheduled appointments.
    • Keeps patient appointments on schedule by notifying doctors of patient's arrival; reviewing service delivery compared to schedule; reminding Doctor of Service delays.
    • Comforts patients by anticipating patients' anxieties; answering patients' questions.
    • Maintaining the reception area.
    • Ensures availability of treatment information by filing and retrieving patient records.
    • Maintains patient accounts by obtaining, recording, and updating personal and financial information including HMOs enrolees to ascertain coverage of plans and agreed tariffs.
    • Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients. Ascertains approval codes and coverage of HMOs enrolees plans.
    • Helps patients in distress by responding to emergencies.
    • Protects patients' rights by maintaining confidentiality of personal and financial information.
    • Maintains operations by following policies and procedures; reporting needed changes.
    • Contributes to team effort by accomplishing related results as needed.


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