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    Customer Satisfaction - Lagos, Nigeria - Schneider Electric Nigeria

    Schneider Electric Nigeria
    Schneider Electric Nigeria Lagos, Nigeria

    5 days ago

    Default job background
    Full time
    Description

    As the Customer Advocate, drives customer-centric and ensures the customer experience and requirements are well considered during the project execution cycle and processes.

    • Creates a culture of Risk Management, Best Practices, and Continuous Improvement within the organization.
    • Animate the team to embrace the CS&Q policies and procedures for business sustainability.
    • Manages the Quality Management System of the Execution Centers Locations, including internal audits and ISO 9001 certifications.
    • Supports additional Standards such as IEC61508/61511 FSM/IEC Cyber Security/ISO14001/ISO45001/VCA-P between others within the country or unit relevance and needs.
    • Leads Customer Experience Council CEC with local team support.
    • Keeps the Country/Unit management system, policies, procedures, and KPIs aligned with CS&Q Global Industrial Automation and Global Process Automation.
    • Leads the Corrective and Preventative Actions CAPA to identify the root causes, follow up the actions, and capture the lessons learned.
    • Leads the SHE programs to solve issues and near-misses, avoid work-related accidents and occupational illnesses, and improve the working environment.
    • Overviews of the project governance review and audits process with local PMO and Delivery Teams aligned with the GDO Knowledge Base.

    Interacts with:

    • Sales & Tendering.
    • Supply Chain.
    • Project Management.
    • Delivery
    • Offer Management

    Qualifications

    • 3+ years relevant experience in a Quality Environmental, Health, and Safety or Customer Satisfaction role, including managerial level.
    • Change management skills and continuous improvement mindset
    • Excellent Consultancy, Communication & Influencing skills
    • Effective stakeholder management, time management, and organizational skills
    • Experience in a customer project environment, desirable
    • Green Belt/Black Belt, desirable
    • Fluent English fluency in another language is also an advantage
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