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    Area Service Manager - Lagos, Nigeria - The Simba Group Nigeria

    The Simba Group Nigeria
    The Simba Group Nigeria Lagos, Nigeria

    2 months ago

    Default job background
    Full time
    Description

    ABOUT THE COMPANY

    The Simba Group, founded in Nigeria in 1988, is a conglomerate with operations across Nigeria's most dynamic economic sectors. The Group commands leadership positions in all five companies that share a simple, yet effective, corporate vision: providing the customer with unparalleled satisfaction.

    The Group has businesses operating in a number of sectors critical to Nigeria's sustained development: agriculture, alternative energy, backup power supply systems, networking and data transmission, ICT infrastructure development, and commercial vehicles sales and servicing. We operate a network of ten branches, ensuring the availability of our products and services throughout Nigeria, with our reach extending to the remotest corners of the country.

    Wandel International (Nig) Ltd, the flagship company of the Simba Group was incorporated in 1988, with a simple idea – to offer Nigerians products that were designed and developed specifically for their tastes, their usage conditions and for the environment they would operate in. Though the vision has expanded to address both products and solutions, with a specific emphasis on innovation – three decades later, this idea still represents the core philosophy of a company on whose foundation the Simba Group is built.

    JOB SUMMARY

    Bachelor's Degree in Mechanical Engineering, Automotive Engineering, or a related field is preferred.We seek candidates with 10-15 years of experience who will assume overall responsibility for driving business and service operations for both 2W and 3W vehicles.Proven experience as a service manager or similar role in the automobile industry.Excellent communication, interpersonal, and leadership skills.Strong customer service orientation with a focus on delivering exceptional service.Ability to analyze data and make informed decisions to improve service performance.Experience managing a team and driving performance towards achieving service targets.Proficiency in MS Office, Excel package, and CRM software for service tracking and reporting.Knowledge of service management best practices and industry standards.He/She will be tasked with managing the dealer network and coordinating service operations in collaboration with the Branch Service Manager.

    RESPONSIBILITIES

    We are looking for a motivated and experienced Area Service Manager to join our team.The Area Service Manager will be responsible for overseeing service operations and ensuring customer satisfaction within their designated area.The ideal candidate will have a background in the automobile industry, with a strong focus on service management and customer relationship management.ResponsibilitiesDevelop and implement service strategies to enhance customer satisfaction and meet service targets.Manage a team of service technicians and oversee service operations within the area.Ensure timely and quality service delivery to customers, in line with company standards.Build and maintain strong relationships with dealers and customers to drive service retention and repeat business.Analyze service data and trends to identify areas for improvement and implement corrective actions.Provide regular reports and updates to senior management on service performance and customer feedback.Coordinate with the sales team to ensure seamless customer experience from sales to service.Stay updated on industry trends, products, and competitors to remain competitive in the market.Train and develop service staff to enhance their skills and capabilities.

    REQUIRED SKILLS

    Business development, Business management, Quality management, Quality control and supervision, Communication

    REQUIRED EDUCATION

    Bachelor's degree


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