Jobs
>
Lagos

    Area Service Manager - Lagos, Nigeria - The Simba Group Nigeria

    The Simba Group Nigeria
    The Simba Group Nigeria Lagos, Nigeria

    1 week ago

    Default job background
    Full time
    Description

    ABOUT THE COMPANY

    The Simba Group, founded in Nigeria in 1988, is a conglomerate with operations across Nigeria's most dynamic economic sectors. The Group commands leadership positions in all five companies that share a simple, yet effective, corporate vision: providing the customer with unparalleled satisfaction.

    The Group has businesses operating in a number of sectors critical to Nigeria's sustained development: agriculture, alternative energy, backup power supply systems, networking and data transmission, ICT infrastructure development, and commercial vehicles sales and servicing. We operate a network of ten branches, ensuring the availability of our products and services throughout Nigeria, with our reach extending to the remotest corners of the country.

    Wandel International (Nig) Ltd, the flagship company of the Simba Group was incorporated in 1988, with a simple idea – to offer Nigerians products that were designed and developed specifically for their tastes, their usage conditions and for the environment they would operate in. Though the vision has expanded to address both products and solutions, with a specific emphasis on innovation – three decades later, this idea still represents the core philosophy of a company on whose foundation the Simba Group is built.

    JOB SUMMARY

    Bachelor's Degree in Mechanical Engineering, Automotive Engineering, or a related field is preferred.We seek candidates with 10-15 years of experience who will assume overall responsibility for driving business and service operations for both 2W and 3W vehicles.Proven experience as a service manager or similar role in the automobile industry.Excellent communication, interpersonal, and leadership skills.Strong customer service orientation with a focus on delivering exceptional service.Ability to analyze data and make informed decisions to improve service performance.Experience managing a team and driving performance towards achieving service targets.Proficiency in MS Office, Excel package, and CRM software for service tracking and reporting.Knowledge of service management best practices and industry standards.He/She will be tasked with managing the dealer network and coordinating service operations in collaboration with the Branch Service Manager.

    RESPONSIBILITIES

    We are looking for a motivated and experienced Area Service Manager to join our team.The Area Service Manager will be responsible for overseeing service operations and ensuring customer satisfaction within their designated area.The ideal candidate will have a background in the automobile industry, with a strong focus on service management and customer relationship management.ResponsibilitiesDevelop and implement service strategies to enhance customer satisfaction and meet service targets.Manage a team of service technicians and oversee service operations within the area.Ensure timely and quality service delivery to customers, in line with company standards.Build and maintain strong relationships with dealers and customers to drive service retention and repeat business.Analyze service data and trends to identify areas for improvement and implement corrective actions.Provide regular reports and updates to senior management on service performance and customer feedback.Coordinate with the sales team to ensure seamless customer experience from sales to service.Stay updated on industry trends, products, and competitors to remain competitive in the market.Train and develop service staff to enhance their skills and capabilities.

    REQUIRED SKILLS

    Business development, Business management, Quality management, Quality control and supervision, Communication

    REQUIRED EDUCATION

    Bachelor's degree

  • Moniepoint Incorporated

    Service Manager

    1 week ago

    Moniepoint Incorporated Lagos, Nigeria Full time

    ABOUT THE COMPANY · Moniepoint is a global business payments and banking platform and recently became QED Investors' first investment in Africa. We are the partner of choice for over 600,000 businesses of all sizes, powering the dreams of SMBs and providing them with equal access ...

  • Archware technology

    Client Service Manager

    1 day ago

    Archware technology Lagos, Nigeria

    The client service manager builds and maintain strong relationships with clients by understanding their needs, addressing concerns, and ensuring overall satisfaction. Also managing client accounts by overseeing the delivery of services, tracking progress, and identifying opportun ...

  • HR Aid Consults

    Service Delivery Manager

    1 week ago

    HR Aid Consults Lagos, Nigeria Full time

    ABOUT THE COMPANY · HR Aid Consults (HR Aid) provides professional Human Resource advisory and consulting services to small businesses. · We allow small business owners focus on their core business areas while we provide practical and effective Human Resource solutions for their ...

  • Intersect Consortium

    Assistant Service Manager

    1 day ago

    Intersect Consortium Lagos, Nigeria Full time

    ABOUT THE COMPANY · At the Olive Prime Centre, we are committed to providing individuals with a flexible pathway to full recovery. We intend to provide support for our service users where we engage them in various psychological therapies and other complimentary activities which i ...

  • ipNX Nig Ltd

    Network Support Engineer

    4 days ago

    ipNX Nig Ltd Verified Company Lagos, Nigeria Full time

    Job Summary: · We are currently seeking a network support Engineer to join our Lagos Team. The Ideal candidate will Provide first level off-site technical support and resolution for all ipNX services: Voice, Data connectivity, Internet services, services etc. To consistently prov ...

  • ipNX Nig Ltd

    Marketing Communications Business Partner

    4 days ago

    ipNX Nig Ltd Verified Company Lagos, Nigeria Full time

    Job Summary: · We are currently seeking a marketing communications business partner to join our Lagos Team. As a Marketing Communications Business Partner within our Group Marketing Team, you play a pivotal role in driving the marketing efforts for our retail division. You will c ...

  • First Bank of Nigeria Limited

    Unit Head, Service Management

    1 week ago

    First Bank of Nigeria Limited Lagos, Nigeria Full time

    ABOUT THE COMPANY · First Bank of Nigeria Limited, is a Nigerian multinational bank and financial services company headquartered in Lagos Nigeria. It is the premier bank in West Africa with its impact woven into the fabric of society. · JOB SUMMARY · Job RequirementsEducation: A ...

  • Dangote Group

    Admin and Shared Services Manager

    1 week ago

    Dangote Group Lagos, Nigeria Full time

    ABOUT THE COMPANY · Dangote Group is one of Nigeria's most diversified business conglomerates with a hard – earned reputation for excellent business practices and products' quality with its operational headquarters in the bustling metropolis of Lagos, Nigeria in West Africa. · JO ...

  • PalmPay

    Transfer Service Product Manager

    4 days ago

    PalmPay , Lagos, Nigeria , Full time

    The ideal candidate will be responsible for overseeing the entire product lifecycle of our transfer services, from conception to execution. · As a Transfer Service Product Design Specialist, you will play a crucial role in developing and implementing strategies to enhance the eff ...

  • PalmPay

    Transfer Service Product Manager

    2 days ago

    PalmPay Lagos, Nigeria Full time

    ABOUT THE COMPANY · PalmPay is an Africa-focused fintech firm, launched in 2019. PalmPay is a mobile payments platform that offers a number of financial services. · JOB SUMMARY · Job Requirements A Bachelor's Degree (or higher) in Business, Information Technology, Computer Scienc ...

  • Bradfield Consulting

    General Manager – Shared Services

    1 week ago

    Bradfield Consulting Ikeja, Nigeria Full time

    Job Summary · The General Manager, Shared Services would be responsible for providing corporate services and · operational strategies aimed at enhancing organisational effectiveness. · Scope and Responsibilities · Manage shared service functions, which include IT, Procurement, Ad ...

  • People2profit-NG

    Portfolio manager

    1 week ago

    People2profit-NG Lagos, Nigeria

    Our client, a topmost real estate company in Lagos requires the service of Portfolio managers. you are to manage a portfolio of buildings in the Property Management department with the aim of providing high quality, effective & efficient services to our occupiers and report to th ...

  • People2profit-NG

    Portfolio manager

    6 days ago

    People2profit-NG Lagos, Nigeria

    Our client, a topmost real estate company in Lagos requires the service of Portfolio managers. you are to manage a portfolio of buildings in the Property Management department with the aim of providing high quality, effective & efficient services to our occupiers and report to th ...

  • Scruples Resource Limited

    Logistics Specialist I

    1 week ago

    Scruples Resource Limited LAGOS, Nigeria

    MAIN FUNCTIONS · Logistics Specialist provides subject matter expertise to operating teams. Expert resource for Logistics and may include aviation, marine, shore base, ground transportation and camp services to deliver safe reliable and cost efficient logistic services. Demonstra ...

  • HRPS

    Hotel Operations Supervisor

    6 days ago

    HRPS Lagos, Nigeria

    Job Summary: · • As a Hotel Operations Supervisor, you will oversee and coordinate various operational aspects within the hotel environment to ensure seamless guest experiences. Your role involves supervising staff, managing daily operations, and maintaining high standards of ser ...

  • People Capacity Management

    Head Property and Facility Manager

    6 days ago

    People Capacity Management Lagos, Nigeria

    Job Descriptions · Maintain a list of all properties in the company's portfolio · Ensuring efficient supervision of facilities in properties under management · Supervise and coordinate procurement and safe delivery of all goods and services · Making sure that company properties a ...

  • HRPS

    Restaurant Manager

    6 days ago

    HRPS Lagos, Nigeria

    Job Title: Hotel Manager (150 – 300k) · Job Overview: · • As a hotel manager, you will oversee all aspects of the hotel's operations to ensure the highest level of guest satisfaction, profitability, and compliance with company standards and policies. You will be responsible for m ...

  • HRPS

    Hotel Manager

    6 days ago

    HRPS Lagos, Nigeria

    Job Overview: · • As a hotel manager, you will oversee all aspects of the hotel's operations to ensure the highest level of guest satisfaction, profitability, and compliance with company standards and policies. You will be responsible for managing staff, maintaining facilities, m ...

  • HRPS

    Restaurant Supervisor

    6 days ago

    HRPS Lagos, Nigeria

    Job Description: · As an Operations Restaurant Supervisor, your primary responsibility is to oversee the day-to-day operations of the restaurant to ensure smooth functioning and exceptional customer service. You will work closely with the restaurant manager and other team members ...

  • HRPS

    Restaurant Operations Supervisor

    6 days ago

    HRPS Lagos, Nigeria

    Job Overview: · • As an Operations Restaurant Supervisor, your primary responsibility is to oversee the day-to-day operations of the restaurant to ensure smooth functioning and exceptional customer service. You will work closely with the restaurant manager and other team members ...