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    Restaurant Operations Manager - Lagos, Nigeria - HRPS

    HRPS
    HRPS Lagos, Nigeria

    3 days ago

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    Description

    Job Overview:

    • We are seeking a skilled and experienced Restaurant Operations Manager to oversee all aspects of our restaurant's daily operations. The ideal candidate will possess strong leadership skills, exceptional organizational abilities, and a passion for delivering exceptional customer service.

    Responsibilities:

    Team Management:

    • Supervise and lead a diverse team of restaurant staff, including front-of-house and back-of-house employees. Provide training, coaching, and support to ensure high performance and adherence to company standards.

    Operational Efficiency:

    • Ensure smooth and efficient daily operations, including managing inventory, overseeing food and beverage preparation, and maintaining cleanliness and sanitation standards.

    Customer Satisfaction:

    • Maintain a focus on customer satisfaction by monitoring service quality, addressing customer complaints or concerns promptly, and implementing strategies to enhance the overall dining experience.

    Financial Management:

    • Assist in budget development and management, including monitoring expenses, controlling costs, and maximizing profitability.

    Compliance:

    • Ensure compliance with all relevant health, safety, and sanitation regulations, as well as company policies and procedures.

    Vendor Management:

    • Build and maintain relationships with vendors and suppliers to ensure timely delivery of high-quality products and services.

    Menu Development:

    • Collaborate with the culinary team to develop and update menus based on customer preferences, seasonal availability, and industry trends.

    Marketing and Promotions:

    • Work with the marketing team to develop and implement promotional activities and marketing strategies to attract new customers and retain existing ones.

    Performance Analysis:

    • Analyze key performance indicators (KPIs) and operational metrics to identify areas for improvement and implement strategies to drive business growth.

    Scheduling:

    • Create and manage employee schedules to ensure adequate staffing levels while controlling labor costs.

    Requirements:

    • Proven experience as a Restaurant Manager or similar role in the hospitality industry.
    • Excellent leadership and interpersonal skills.
    • Strong understanding of restaurant operations and industry best practices.
    • Ability to work well under pressure and handle multiple tasks simultaneously.
    • Knowledge of restaurant management software and MS Office.
    • Bachelor's degree in Hospitality Management or a related field preferred.
    • Certification in food safety and sanitation is a plus.
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