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Damilola Dawonsola

Damilola Dawonsola

Customer service representative

Customer Service / Support

Lagos, Lagos

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About Damilola Dawonsola:

I have over six years of extensive experience as a Customer Service Representative, specializing in operational service delivery across various fronts, including sales, telemarketing, and customer complaint resolution and deriving up to 80% satisfaction at first contact resolution.

I am passionate about helping customers  and very intentional in customer satisfaction. If given a chance to work at your organisation, I will prove myself to be the best on the job role.

Experience

Address  customer's complaint, enquiries and requests via email and  making follow up phone calls.
Represent the brand in every interaction,Deliver best-in-class service with professionalism and empathy,
Provide support for customer inquiries on a variety of topics and channels,Respond efficiently and thoroughly to customer requests.
Interact and maintaining solid customer relationships by the follow up calls made to the customers.

Education

B.Sc Geography and Regional Planning 

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