About ifeoluwa jegede:
A customer-oriented professional with an eye for efficient delivery services leveraging industry-knowledge and teamwork. Seeking a Business Analyst role to utilize my requirement gathering skills to produce improvement documentations, while managing stakeholders to complete organizational projects.
Managing users whilst ensuring SLA's are not breached with a focus on achieving organizational objectives. Open to learning, unlearning, and re-learning in every situation.
Experience
Almond Media (Remote) April 2022 – Date
Junior Business Analyst
- Gathering of requirements for an effective Business Process Management defining High-Level requirements to create a smooth-running Business as Usual (BAU) flow.
- Documentation of As-Is process and To-be process, workflow approvals and process Maps by performing gap analysis and comparative analysis.
- Working closely with the project Managers and PMO managers to deliver project and programmes to plan.
- Maintaining and creating process flow diagrams, business requirements, and project documentation.
Synerpret Limited (Department of Petroleum Resources) June, 2021 - Date
Assistant Team Lead Emergency Service Analyst
- Stakeholder engagement and maintain close working relationship with key players.
- Identify and implement process improvements to reduce operating deficiencies and improve productivity across client services.
- Responsible for taking incoming and outgoing calls alongside managing a team of 3 from clients with 100% customer satisfaction and resolution.
- Centre activity tracking, ensure closure of open tickets / issues both in the Support Centre system and with the customer while avoiding SLA breach.
Education
Bachelor of Science, Computer Science, Bowen University, Iwo, 2013
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