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Ikeja

    Client Service Executive - Ikeja, Nigeria - Finnih Medical Centre

    Finnih Medical Centre
    Finnih Medical Centre Ikeja, Nigeria

    1 week ago

    Default job background
    Full time
    Description

    Job Description

    • Attending to patients enquiries, complain, question and proffer/render appropriate support by informing necessary department
    • Perform all clerical duties necessary to keep the hospital running
    • Manage incoming calls & follow up patient on next schedule date.
    • Retrieve patients file Number, Register New patients and get their details so they can be registered appropriately
    • Give out Claim form to HMO patients, ensuring claims are filled by the appropriate people.
    • Lias with HMO's and other corporate organization for patient eligibility and approval
    • Send daily reports to Head of Admin/Client Executive
    • Supervisory Role- Coordinate the Domestic staff & Security
    • Calling of dormant client/patient
    • Establish & maintain good customer relationship and Trust.
    • Recommending product improving points.
    • Response to official email.
    • Confirm an HMO patient, check the I.D to confirm if the patient HMO is still active.. Call HMO helpdesk when necessary or when referring a patient to see a specialist. Also get Authorization code before some certain treatment or admission can be done
    • Scheduling appointment /Proper Record Keeping
    • File important document and keep them well arranged
    • Update client Information and other basic update as required.

    Requirements

    • Candidates should possess a Bachelor's Degree.
    • Must have at least 2 years working experience
    • Must have a good communication skills
    • Reside in Lagos.
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