Jobs

    Sales Supervisor - Lagos , Ogun, Nigeria - Kyosk Digital Services

    Kyosk Digital Services
    Kyosk Digital Services Lagos , Ogun, Nigeria

    6 days ago

    Default job background
    Full time
    Description

    Role Profile:

    • We are looking for a talented person to join our Sales team as a supervisor tasked with managing our commercial deliverables in Agro Processors, Food Manufacturing companies etc. space.
    • You will maintain relationship with these Agro processors and Kyosk Sourcing team to support order generation and fulfilment.

    RESPONSIBILITIES.

    Customer Acquisition and Onboarding

    • Mastering the Target market and generating an ambitious number of leads within the market in the designated region or category
    • Tabulating a Sales Pipeline for lead validation
    • Perfecting one's sales pitch to articulate different value propositions to different stakeholders
    • Mastering the suitable acquisition channels and maximizing on them
    • Meeting the minimum agreed target for registrations and onboardings in line with the set sales projections

    Revenue Generation and Growth

    • Converting prospects into Sales
    • Increasing Basket sizes by Upselling and Crossing
    • Opening up new markets within the same category
    • Leveraging on referrals from the existing Customer base
    • Establishing networks with non-conflicting players in the same space for more business development
    • Attaining the set revenue targets month on month
    • Ensure 100% collection of receivables

    People Management and Development:

    • Recruit and manage a motivated and aggressive team to deliver the sales mandate.
    • Schedule frequent one on one sessions with the team members to evaluate performance, identify areas of development and address any challenges.
    • Analyze, develop and monitor performance quality measures for the department.
    • Deliver training needs from time to time.

    Customer Retention

    • Creating reliability by always keeping in touch with the customers
    • Conducting regular spot-checks to ensure good service delivery
    • Maintaining a feedback log from the clients to keep improving customer experience day by day
    • Develop a check-in schedule for different touch points and maintain this on a calendar
    • Advocate for customer satisfaction to all departments
    • Formulate a reward policy for loyal customers e.g discounts
    • Manage client relationships, introduce clients to new and additional products and ensure client retention.
    • Conduct autonomous customer satisfaction surveys to capture additional areas of improvement and feedback

    Corporate Positioning

    • Understand the go to market strategy for each product and appropriately execute sales.
    • Promoting the Farm & Fresh Brand to be a market lead
    • Promoting the Framers vision for Farm & Fresh
    • Give presentations, seminars and briefings to clients articulating Farm & Fresh Value Proposition.

    Providing Market Insights

    • Gather relevant intel/ information within the market and forward to the company for analysis and strategy changes.

    Digital transformation

    • Pushing for 100% digital migration to the Kwikbasket buyer mobile app or web app
    • Maximizing on the uptake of the available financial services on the platform to realize true value of the customer

    Data Analysis and reporting.

    • Interpret various consumption data patterns to the customer.
    • Generate sales reports as per the set targets and KPIs for ease of performance analysis.

    KEY PERFORMANCE INDICATORS

    • Number of Prospect Visits weekly
    • Number of New Prospect registrations weekly
    • % Growth for active customers – Customer Retention
    • % Revenue Growth from existing customers
    • % Revenue Generation from New customers
    • No. of training delivered per month.

    REQUIRED EDUCATION & EXPERIENCE NEEDED

    • Bachelor's degree/Diploma in sales and marketing or related field.
    • 4-5 years' working experience in B2B sales preferably in the FMCG/Fresh produce Industry in supervisory role. .
    • Experience in HORECA Commodity or commercial kitchen sales is an added advantage
    • Experience working in customer-based roles, proven sales track record and contribution to business growth
    • Aptitude in delivering attractive presentations.
    • Overall knowledge of standard sales process and sales cycle.
    • Proven experience in initiating sales meetings.
    • Experience in cold calling and engaging potential customers.
    • Ability to interpret and echo the stages of a sales pipeline.
    • Experience managing a team and driving performance.
    • Compliance with customer service standards and proper customer relationship management.
    • Thorough understanding of the industry and negotiating techniques.
    • Able to utilize different Sales automation tools such as CRM.

    Personal Attributes

    • Demonstrate high levels of integrity.
    • Ability to communicate both inside and outside the organization, Formal presentation.
    • Ability to write complex reports.
    • Analytical skills.
    • Quality work output contributes to team success, initiating action, applied learning.
    • Seeks continuous learning.
    • Formal presentation.
    • Result and solution oriented.
    • Savvy relationship builder.