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    Floor Manager - Lagos, Nigeria - Eric Kayser

    Eric Kayser
    Eric Kayser Lagos, Nigeria

    1 week ago

    Default job background
    Full time
    Description

    ABOUT THE COMPANY

    Eric Kayser, a fast-growing Hospitality Company, is looking for trusted, hardworking, skilled candidate to fill the position below:

    JOB SUMMARY

    Qualification and Experience OND / HND / BSc with 3-5years

    RESPONSIBILITIES

    Job DescriptionResponsible of: Hostess, waiters, food runners, counter attendants and shift leadersLiaise with: Steward, parking attendant, waiters on wheels, phone host, bartenders, kitchen attendants, kitchen shift leader, head of kitchen, bar leader and Head of BranchMission: Support the restaurant operations and activities, supervising the floor staff and upholding the policies and quality standards of the company to ensure guest satisfactions.Tasks Supervise the floor opening and closing procedure according to checklist Ensure quality standards in product, equipment, atmosphere and service using records, menus and appropriate reference material Monitor the implementation of standards set for products and practice to ensure food safety Orient and encourage floor staff to promote menu items pushing sales Handle the software system operations Ensure good grooming, hygiene, safety and sanitation practices in floor area Look after the assets and provide necessary inventories when needed Report the needs of regular maintenance and upkeep of the floor and its equipment Monitor the floor staff schedule, attendance, section rotation, duties, performance, training and leave participate in their coaching, appraisal and development opportunities Ensure a good and professional communication channel among and the floor team and with the head of branch through logbooks, memos, briefings and meetings. Initial aggressive interaction through seeking and soliciting feedback from guests and handling their complaints Review the daily, weekly, monthly and yearly reports related to floor operations Review the yearly plan for events and promotions with the head of branch Report the floor state of operations to Head of Branch providing advice for possible improvement

    REQUIRED SKILLS

    Hygienics, Supervision, Quality management, Floor operations, Equipment and tool maintenance, Restaurant management

    REQUIRED EDUCATION

    Bachelor's degree

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