Babajide Akinyele

With over 15 years of experience in diverse sectors, I bring a proven track record
of delivering exceptional customer care, driving sales growth, and fostering business
development.
Throughout my career, I have developed a reputation for providing outstanding customer
service and ensuring customer satisfaction. I have consistently exceeded sales targets by
employing effective communication, organization, and a diligent work ethic. My ability to
inspire customer confidence and foster strong relationships has contributed to successful
collaborations with both internal and external stakeholders.
I particularly enjoy speaking in the English Language, and this led me to my stint at an International TV station where I cast and edited news for more than a year. Whilst flying as a Cabin crew for over a decade with International airlines like Virgin Atlantic, Virgin Nigeria, and Denim Air, just to mention a few. I was saddled with the added responsibility of making announcements over the public address system to hundreds of passengers. Allow me to buttress that our primary duties on board the aircraft involved conversing with passengers and crew, young and/or old, from different nationalities, races, religions and tribes. I am excellent in communication as I had undergone a series of related training and had the perfect environment to practice daily. I scored A in my high school final exams and due to my affinity for Mathematics, I coach Secondary school students at my leisure. This has further helped to strengthen my prowess during Duty free sales onboard, Customer Account Management, just to mention a few.  

In earlier years, I worked as a Technical support staff for an Internet service provider. I responded to Clients' queries and inquiries via phone calls, emails, etc. My most recent experience was gained as a Key Account Manager for a multinational organization, where I oversaw the Chartered flights arm of business accomplishing the same feat with very high-profile personalities, groups and companies. 

In conclusion, my Sales proficiency, excellent command of the English language, Customer service experience and friendly disposition, makes me a perfect fit for a Sales position, Key Account Management role and/or Customer service staff, a worthy addition to any company's intellectual capital and in turn, I will enrich the fundamental and most important factor, an organization's bottom line.
 

KEY ACCOUNT MANAGER
(SUB-DEPARTMENTAL HEAD) MAY 2016 – APR 2020
SALES DEPARTMENT
NEWRESTASL (..formerly ASL- AIRLINE SERVICES LTD. )
1, SERVICE RD., M.M.I.A IKEJA
 Delivering excellent Customer service to V.I.P Clients (new & existing), agencies & airlines.
 Acting as point of contact, employing phone & email correspondence to respond to feedback, meal
orders, queries & inquiries and cascade updates as agreed.
 Maintaining continuous communication with internal & external customers for efficient service
delivery.
 Supervise, mentor & monitor Team members for optimum performance.
 Ensuring prompt and excellent standard of delivery.
 Identify, develop and manage b2b and b2c as viable channels of growth
 Responsible for closing sales of products & services for Chartered/V.I.P/Private flights as well as
Airport bar & lounge Operations.
 Managing high profile key accounts from order to delivery ensuring cohesion and adherence of staff
to Company standard.
 Preparing bids, contract agreements & hosting menu presentations.
 Organize and participate in internal & external meetings/social activities as required.
 Conduct Customer visits for appreciation, research, retention & strategy.
 Develop long term relationships with key accounts through understanding of Customers’ specific
requirements, their operations and by providing pre-emptive support services.
 Maintaining excellent relationships with regulatory and statutory bodies (FAAN, NEPZA, CUSTOMS
etc.)

CABIN CREW (A340-600, A340-300)
VIRGIN ATLANTIC AIRWAYS LTD.
THE OFFICE MANOR ROYAL, CRAWLEY, WEST SUSSEX, RH10 9NU. LONDON. 2012 – 2015
25, MOBOLAJI BANK ANTHONY WAY, IKEJA.
 Boarding/disembarking passengers (Boarding card validity check, luggage weight limit adherence,
situational awareness, welcome packages, etc.)
 Regular and Qualitative Public Address.
 Ensuring safety, security and comfort of passengers, crew and aircraft according to company
standards.
 Regularly achieving company objectives and resolving customer queries/enquiries; liaising with
relevant departments where necessary.
 Promote customer satisfaction and ensure company standard is maintained.
 On-the-spot first Aid delivery.
 Applied knowledge of status, race, religion, culture and destination requirements.
 Documentation/report of proceedings, emergencies and peculiar situations on Cabin Defect log,
Quality reports, Catering/Cleaning, Ground Staff, and Medical Forms etc.
 Liaison with World bodies (Police, World Health Organization, Port Health, Fire Service etc.)

NEWSCASTER/ PRODUCTION CREW APRIL 2012 - JUNE 2013
LOVEWORLD PLUS NEWS
1 - 3, ADEBAYO AKANDE ST., OFF OREGUN RD., IKEJA.
 Prompt preparation, casting and monitoring of news bulletin, liaising with other departments to
ensure company standard is maintained in real time.
 On set welfare of Newscasters.
 Editing of news write-up in line with newsroom policies.
 On-site reporting.

ONBOARD MANAGER (B737-300, EMBRAER170/190) - MAR 2008 - JULY 2012
CABIN CREW (B737-300, FOKKER50) - SEPT2006 - MAR2008
VIRGIN NIGERIA AIRWAYS (a.k.a AIR NIGERIA), 3 RD FLOOR, M.M.I.A, IKEJA
 Boarding/disembarking of passengers.
 Regular and Qualitative Public Address.
 Ensuring safety, security and comfort of passengers, crew and aircraft according to company
standards.
 Liaising with sister departments to attain on-time service delivery.
 Assessing & monitoring Cabin crew performance using core competencies.
 Crew positioning/management at base and outstation.
 Leased to Blue line and Denim Air on Purser responsibilities.
 Performance & Initial Probationer feedback (written and verbal) for cabin crew

I.T SUPPORT STAFF APRIL 2005 – JULY 2006
EMPIRE BUSINESS SOLUTIONS LTD.
9, MCEWEEN STREET ALAGOMEJI SABO-YABA, LAGOS
 Collation of customer bank account details
 Manual data upload into company software
 Support for software development staff
 Other technical services as required

CUSTOMER CARE OFFICER (INDUSTRIAL ATTACHMENT) 2001-2002
LINKSERVE LTD., PLOT 308 ADEOLA ODEKU ST., OPP. COSCHARIS PLAZA, V/ISLAND.
 Attending to client's queries and needs.
 Managing individual & corporate internet accounts.
 Configuring, installing, maintaining & troubleshooting dial-up
internet access.
 Helpdesk, Call Centre.
 Other technical services as required.

MBA Management Information systems UNICAF University …in progress
B.Sc. Electrical & Electronics Engineering University of Lagos, Akoka 2003
Senior Secondary Certificate Examination, Lagos State Model College Kankon, Badagry 1994
Junior Secondary Certificate Examination Federal Govt. College Sokoto, Gusau 1992