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Customer Care Officer
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Customer Care Officer
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Ideal Human Resource Solutions LTD Lagos, NigeriaReceiving or making a high volume of calls from or to customers. · Striving to achieve first call resolution and maintain the quality of service provided by the call center. · Using listening skills to understand the needs and complaints of the customer before offering them the b ...
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Customer care/Telesales Officer
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We Provide Responsible House Maids for Responsible Families
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Nurses (Mid-Career Professionals)
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Medical Doctor
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Administrative Assistant
Found in: beBee S2 NG - 5 days ago
CrossBoundary Lagos, Nigeria Full timeThe Administrative Assistant will provide support to our managers and employees, assisting with daily office needs and managing our company's general administrative activities. The ideal candidate will be a problem solver who has excellent communication skills and impeccable atte ...
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Medical Imaging
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Nutrition Program Officer
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Business Manager
Found in: beBee S2 NG - 18 hours ago
Excel And Grace Consulting Lagos, Nigeria Full timeABOUT THE COMPANY · We are proud to note that in these years of operations, we have assisted businesses in the Oil & Gas, Manufacturing, Construction, Education, Real Estate, Trade & Commerce, Hotels, Health Care, Catering & Hospitality and those in Communication and Entertainmen ...
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Community Engagement Advisor
Found in: beBee S2 NG - 4 days ago
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Ophthalmic Assistant
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HR / Admin Manager
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Business Manager
Found in: beBee S2 NG - 5 days ago
Excel And Grace Consulting Lagos, Nigeria Full timeABOUT THE COMPANY · We are proud to note that in these years of operations, we have assisted businesses in the Oil & Gas, Manufacturing, Construction, Education, Real Estate, Trade & Commerce, Hotels, Health Care, Catering & Hospitality and those in Communication and Entertainmen ...
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Account Officer
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Laboratory Technician
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Accounting & Finance Manager, P4
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UNICEF Lagos, Nigeria Full timeABOUT THE COMPANY · UNICEF was created with a distinct purpose in mind: to work with others to overcome the obstacles that poverty, violence, disease and discrimination place in a child's path. We advocate for measures to give children the best start in life, because proper care ...
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Senior Pharmacist
Found in: beBee S2 NG - 1 day ago
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Visual Screenwriter and Content Strategist
Found in: beBee S2 NG - 4 days ago
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Graphic Designer
Found in: beBee S2 NG - 5 days ago
LifeBank Lagos, Nigeria Full timeJOB SUMMARY · Educational QualificationsB.Sc or HND in Graphic Design or related fields.Qualifications in Visual Design & Video Editing are a great advantage.Experience:4-6 years of proven experience in graphic design with a focus on multimedia content creation, preferably in a c ...
Customer Care Officer - Lagos, Nigeria - Bella Recruiter For ipNX
Description
Function:
Customer Advocacy
Reporting to:
Head, Corporate Customer Care
Location:
Lagos
Travel Frequency:
Rarely
Purpose of the Job
The Corporate Customer Care role will manage /develop client relationships with existing and new clients by ensuring customers are satisfied through consistent advocacy resulting in profits for the organization.
Expected Key Results
Execute Strategy for Customer Care.
Customer Engagement and Retention
Customer Satisfaction
Customer Advocacy
Customer Acquisition
Reporting
Educational Qualifications & Functional Skills:
Minimum of Second Class Lower in Social/Management Sciences courses or related fields.
Professional qualifications from the recognized professional boards, will be added advantage
Professional telephone manners
Ability to work in a team to sustain relationships and build rapport
Able to conduct initial troubleshooting and diagnostics on all enquiries
Have an understanding and interest in communication methods and what each can provide
Ability to assimilate information and respond accordingly
Able to work and learn quickly in a fast paced, fun and dynamic environment
Highly organized and able to follow through and prioritize tasks
Excellent written and verbal communication in English
Demonstrated passion for our mission, values and customers
Ability to build successful relationships at all levels
Excellent analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and develop business cases
Have an entrepreneurial spirit
Ability to demonstrate an understanding of customer needs
Excellent documentation with intermediate Excel and PowerPoint presentation skills
Good project and time management skills - Ability to work independently and manage one's time
Verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills
Work Experience:
A minimum of 2-3 years of relevant experience
Experience in similar roles within IT or Hospitality environment, preferably both
Finding solutions for customers and advising them on our services
Previous experience in Customer Success,
Management Consulting, Account Management or any other client-facing role
Experience in using analytical skills to own problems through to resolution as well as being able to analyse statistical data
Experience in finding solutions for customers and advising them on our services
Experience of managing effective customer consultation including using social media tools in business.