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Ikeja

    Customer care/Telesales Officer - Ikeja, Nigeria - MGE Realty

    MGE Realty
    MGE Realty Ikeja, Nigeria

    1 day ago

    Default job background
    Description
    Greet and welcome visitors in a professional and friendly manner, directing them appropriately and providing necessary information.
    *Handle incoming calls, emails, and inquiries promptly and courteously, addressing customer concerns and providing accurate information about products or services.
    *Manage the front desk area efficiently, maintaining cleanliness, organization, and a welcoming atmosphere.
    *Coordinate and manage appointments, meetings, and reservations, ensuring accurate schedules are communicated effectively.
    *Assist in administrative tasks such as data entry, filing, handling mail, and maintaining office supplies inventory.
    *Resolve customer complaints or issues calmly and effectively, escalating to the appropriate department if necessary, and ensuring timely resolution. *Handle payment transactions, invoices, and billing inquiries accurately and securely.
    *Provide information about company services, promotions, or policies to clients and visitors clearly and concisely.
    *Maintain records and documentation related to customer interactions and inquiries for future reference and reporting purposes.
    *Collaborate with other departments to ensure smooth operations and assist in various tasks when required.

    Requirements:
    *Excellent interpersonal and communication skills with a customer-centric approach to handling inquiries and resolving issues professionally.
    *Proven work experience of at least 2-5 years as an Administrative Officer, Administrator
    *Solid knowledge of office procedures
    *Strong organizational skills to manage multiple tasks efficiently and maintain a well-organized front desk area.
    Ability to handle challenging situations calmly and find effective solutions while maintaining a positive attitude.
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