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    Operations Manager - Lagos, Nigeria - Platos Health

    Platos Health
    Platos Health Lagos, Nigeria

    Found in: beBee S2 NG - 3 days ago

    Default job background
    Full time
    Description

    Job Description

    • We are seeking a passionate individual to join our operations team in Nigeria.
    • As the Operations Specialist, you will support the director of operations in coordinating the operational excellence of our company in Nigeria, ensuring we deliver high-quality service efficiently and effectively.
    • You will oversee all aspects of our operations, from general operations to clinical services, people, and finance.

    Responsibilities

    Clinic Coordination

    • Coordinate the activities of Platos online clinic to ensure patient satisfaction
    • Support clinicians to monitor outcomes and metrics that matter to patients
    • Constantly appraise the care process and drive improvement measures
    • Collaborate with the customer success team in designing and delivering high-quality service to clients
    • Provide consultative support to customers through their onboarding process
    • Guide and support members in choosing plans
    • Oversee the operational process of matching members to independent clinicians.

    People

    • Support management in conducting performance management
    • Support recruitment and keep track of company needs for talents
    • Provide support to other Platos employees and ensure cultural fit

    General Operations

    • Support the Director of Operations and delivery to establish and refine the operating system of the business
    • Manage inventory levels and ensure adequate stock of necessary supplies.
    • Coordinate with vendors to place orders, track deliveries, and resolve any issues related to inventory management.
    • Coordinate the process of fulfilling customer's orders via approved vendors
    • Finance: Manage cash flow for Platos Health Nigeria, banking relations, pay salary
    • Administration: Ensure smooth operations of Platos Health office in Nigeria

    Requirements

    • A degree in Business Administration, Operations Management, Healthcare Administration, or any related field.
    • 5+ years experience in operations management or similar roles with some experience in the healthcare industry.
    • Strong leadership and management skills
    • Excellent communication and interpersonal skills
    • Accountability and collaborative skills with a high degree of ethical standards and integrity.
    • Good people management and conflict resolution skills.
    • Detail-oriented with a strong focus on quality and accuracy.
    • Ability to work effectively in a fast-paced, dynamic environment.
    • Fluency in English and a Nigerian language is required.
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