- As a Hotel Operations Manager, you will oversee the day-to-day operations of the hotel, ensuring smooth and efficient functioning across all departments. Your primary goal is to enhance guest satisfaction and optimize operational processes to maximize revenue and profitability.
- Provide leadership and direction to department heads and staff.
- Foster a positive work environment conducive to teamwork and productivity.
- Conduct regular staff meetings and training sessions to ensure high standards of service.
- Maintain high standards of guest service by addressing guest concerns and resolving issues promptly.
- Implement guest feedback mechanisms to continuously improve guest satisfaction.
- Ensure all guest-facing areas are well-maintained and adhere to brand standards.
- Develop and implement operational policies and procedures to streamline processes and improve efficiency.
- Monitor key performance indicators (KPIs) related to occupancy, revenue, and guest satisfaction, and take corrective action as needed.
- Collaborate with department heads to develop and manage budgets, controlling costs while maintaining quality standards.
- Conduct regular inspections of guest rooms, public areas, and back-of-house areas to ensure cleanliness and maintenance standards are met.
- Implement quality assurance programs to uphold brand standards and regulatory requirements.
- Work closely with the sales and marketing team to develop strategies to increase revenue and occupancy.
- Monitor market trends and competition to identify opportunities for revenue growth.
- Optimize room rates and inventory management strategies to maximize revenue.
- Ensure compliance with health, safety, and security regulations and standards.
- Implement and oversee emergency response procedures and crisis management protocols.
- Conduct regular training sessions for staff on health and safety protocols.
- Bachelor's degree in Hospitality Management, Business Administration, or related field (preferred).
- Proven experience in hotel management or operations management, with a track record of success in achieving operational and financial goals.
- Strong leadership and interpersonal skills, with the ability to motivate and inspire a diverse team.
- Excellent communication skills, both verbal and written.
- Proficiency in hotel management software and Microsoft Office suite.
- Strong problem-solving abilities and attention to detail.
- Flexibility to work irregular hours, including evenings, weekends, and holidays, as needed.
-
Operations Manager
Found in: beBee S2 NG - 2 days ago
DO Designs Limited Lagos, Nigeria Full timeJob Summary · The ideal candidate will be responsible for managing the operations team, streamlining processes, and implementing strategies to enhance productivity and profitability. · Responsibilities · Provide directions for operations departments and ensure a seamless operatio ...
-
Operations Manager
Found in: beBee S2 NG - 5 days ago
Elvaridah Lagos, Nigeria Full timeABOUT THE COMPANY · Elvaridah is a Business Development Company with the primary objective of working with businesses and business owners to start up their businesses, improve, differentiate or expand already existing ones · JOB SUMMARY · Educational Qualifications Possess a good ...
-
Operations Manager
Found in: beBee S2 NG - 2 days ago
Platos Health Lagos, Nigeria Full timeJob Description · We are seeking a passionate individual to join our operations team in Nigeria. · As the Operations Specialist, you will support the director of operations in coordinating the operational excellence of our company in Nigeria, ensuring we deliver high-quality serv ...
-
IT Operations Manager
Found in: beBee S2 NG - 5 days ago
Hugo Technologies Lagos, Nigeria Full time , HybridWhat you'll be doing · Over the last two years, Hugo has experienced tremendous growth. We've grown to a community of 1,500+ FTEs, expanded into new countries, and evolved our client base from just unregulated start-ups to publicly listed tech behemoths. To maintain this trajecto ...
-
Operations Manager
Found in: beBee S2 NG - 2 days ago
Alan & Grant Lagos, Nigeria Full timeABOUT THE COMPANY · Alan & Grant - Our work is focused on creating innovative HR and Organizational Development Solutions aimed at Performance Improvement & Business Growth. We currently serve clients across various sectors of the Economy from locations in Jos, Port Harcourt and ...
-
Operations Manager
Found in: beBee S2 NG - 6 days ago
Rubels & Angels Lagos, Nigeria Full timeJob Description · Ensuring all operations are carried on in an appropriate, cost-effective way · Improving operational management systems, processes and best practices · Helping the organization's processes remain legally compliant · ...
-
Operations Manager
Found in: beBee S2 NG - 3 days ago
Scrapays Technologies Lagos, Nigeria Full timeRole Summary · A role to build and implement processes from the ground up. Organizing production internally and externally to deliver a consistent performance of a semi-skilled team. · Experienced with organizing and handling third-party service providers Logistics and Production ...
-
Operation Manager
Found in: Trabajos diarios NG C2 - 2 days ago
Patfam Ikoyi- Lagos, NigeriaA beauty firm at Kingsway road Ikoyi need an OPERATION MANAGER for employment. · Applicants must be passionate about beauty industry, articulate, detailed, diligent and ready to handle all matters relating to business development, staffing, and finance and inventory management. ...
-
Business Operations Manager
Found in: beBee S2 NG - 1 day ago
Worqulture Lagos, Nigeria Full timeABOUT THE COMPANY · . · JOB SUMMARY · Requirements BSc University Graduate Minimum of 3 years of Operations practical experience. Experience in a fashion company is a plus Proficiency in HRIS systems and Microsoft Office Suite. Strong organizational skills and attention to detail ...
-
Hub Operations Manager
Found in: beBee S2 NG - 4 days ago
Sendbox Lagos, Nigeria Full timeABOUT THE COMPANY · Deliveries for e-commerce and social commerce sellers. We help you with local and international deliveries to your customers anywhere in the world. · JOB SUMMARY · Required Skills and Qualifications Bachelor's Degree in Business Administration, Logistics or Su ...
-
Operations & Strategy Manager
Found in: beBee S2 NG - 4 days ago
Helium Health Lagos, Nigeria Full timeWe are looking to hire a driven Operations and Strategy Manager to maximize our company's operating capabilities. The ideal candidate should have experience tracking business results, performing cost-benefit analyses and monitoring KPIs. Candidates must have experience in the sam ...
-
Business Operation Manager
Found in: beBee S2 NG - 4 days ago
Oracle Lagos, Nigeria Full timeJob Description: · As a Business Operation Manager, you will play a pivotal role in enhancing operational efficiency, consistency, and compliance within our organization. · Your primary objective will be to develop, communicate, and implement effective business practices and proc ...
-
Factory Operations Manager
Found in: beBee S2 NG - 6 days ago
H & Y Furniture Manufacturers Lagos, Nigeria Full timeJob Responsibilities · Strategy & Budgets: · Initiate and propose strategic plan for factory operations in the Company, defines the critical success factors and ensures after approval by the Board, the achievement of the vision/targets by setting and maintaining the correct focus ...
-
People Operations Manager
Found in: beBee S2 NG - 3 days ago
The People Practice Lagos, Nigeria Full timeABOUT THE COMPANY · WHY WE EXIST · · Startup founders and CEOs are faced with many challenges from the time they launch; from funding to having a unique product or service, and to having an eager and existing market, amongst others. · Having the right people on the team can: ...
-
Merchant Operations Manager
Found in: beBee S2 NG - 2 days ago
PalmPay Lagos, Nigeria Full timeABOUT THE COMPANY · PalmPay is an Africa-focused fintech firm, launched in 2019. PalmPay is a mobile payments platform that offers a number of financial services. · JOB SUMMARY · RequirementsBachelor's Degree in Business Administration, Finance, or related fieldProven experience ...
-
Senior Manager, IT Security Operations
Found in: beBee S2 NG - 2 days ago
IHS Towers Lagos, Nigeria Full timeABOUT THE COMPANY · The company started as a provider of site build services for mobile network operators in Nigeria, but has gone on to develop deep expertise in all aspects of telecom towers. Today, IHS and its subsidiaries in Nigeria manage over 16,500 sites. We operate from o ...
-
Human Capital Manager, Operations
Found in: beBee S2 NG - 4 days ago
Phillips Outsourcing Services Nigeria Limited Lagos, Nigeria Full timeABOUT THE COMPANY · hillips Outsourcing Services Nigeria Limited has been in existence for over 13 years. We have a vast experience in the outsourcing business as we currently manage resources for major clients in all sectors of the Nigerian economy. In addition, our prolific man ...
-
E-commerce Operation Manager
Found in: Trabajos diarios NG C2 - 6 days ago
Ascentech Services Limited Onikan, NigeriaResponsibilities: · -Manage the team to ensure efficient e-commerce operations, including inventory management, logistics, and customer support. · -Analyze and report on e-commerce performance metrics to identify areas for improvement and growth opportunities. · -Stay up-to-dat ...
-
Head, Fleet Management Operation
Found in: beBee S2 NG - 2 days ago
21 Search Limited Lagos, Nigeria Full timeABOUT THE COMPANY · We work hard to achieve our goals together as a team with a clear shared purpose. We adapt to our clients changing needs as well as changes in the market to make sure we are a business of growth, success, and happiness. · JOB SUMMARY · RequirementsCandidates s ...
-
Data Centre Operations Manager Nigeria
Found in: beBee S2 NG - 3 days ago
CBRE Excellerate Lagos, Nigeria Full timeJob Description · CBRE is seeking a highly skilled and motivated Data Centre Operations Manager to join our dynamic team. · The Data Centre Operations Manager will be responsible for overseeing the planning and delivery of all repairs, installation, and modification services with ...
Hotel Operations Manager - Lagos, Nigeria - HRPS
Description
Overview:
Responsibilities:
Leadership and Team Management:
Guest Experience Management:
Operational Efficiency:
Quality Assurance:
Sales and Revenue Management:
Health and Safety Compliance:
Requirements: