ADETOMILAYO OLUMO

An Automobile Professional with a Passion for Excellence 

Graduate of Automobile Technology from the University of Benin  | Seasoned Supervisor, Service Advisor, and Workshop Manager with 3 Years of Experience 

 As a dedicated professional in the automotive industry, I have honed my skills through hands-on experience and a solid educational foundation. My journey started with a degree in Automobile Technology from the University of Benin, where I gained a comprehensive understanding of automotive technology and mechanics.

🔍With three years of dynamic experience, I have taken on roles as a mechanic intern, Supervisor, Service Advisor, and Workshop Manager. These roles have equipped me with a deep understanding of customer needs, team management, and efficient workshop operations. I take pride in fostering collaborative environments that drive productivity and deliver top-notch service.

 Throughout my career, I have successfully mastered the skill of providing exceptional customer service, achieving sales targets, and resolving complex mechanical issues. An Effective communicator with excellent leadership, organizational, and problem-solving Skills. Adaptable and resourceful, with a proactive attitude and a strong work ethic. 

 I am motivated by challenges and I’m committed to staying updated with the latest advancements in the automotive industry. If you're seeking a results-driven professional who can lead teams, optimize operations, and enhance customer experiences. I'm the woman for the job
 

WORKSHOP MANAGER
City Mechanic Automobile Limited
Ikeja, Lagos State
Jan. 2022 – Present
• Responsible for overseeing and managing the operations of our workshop facility
• Lead and supervise a team of technicians and support staff.
• Key Account Management and generating leads while maintaining good relationships with clients.
• Represent the organization in seminars, demos, and presentations of products and services to key clients.
• Assisting in creating strategies to improve patronage.
• Assisting in managing social media pages.
• Ensuring repairs and maintenance tasks are performed to high-quality standards.
• Managing inventory of spare parts, tools, and equipment.
• Promoting a safe working environment and enforcing health and safety regulations.
• Maintaining accurate records and preparing reports on workshop performance.

SERVICE ADVISOR / SUPERVISOR (NYSC)
City Mechanic Automobile Limited
Ikeja, Lagos State
Sept. 2021 – Jan. 2022
• Conducted thorough inspections of vehicles and accurately documented customer complaints and vehicle issues.
• Collaborated with technicians to develop repair estimates and explained them to customers in a clear and concise manner.
• Scheduled and coordinated appointments and service orders, ensuring efficient allocation of resources and timely completion of work.
• Conducted quality checks on completed work to ensure adherence to standards and customer satisfaction.
• Handled customer inquiries, complaints, and warranty claims promptly and professionally, striving to resolve issues to their satisfaction.
• Supported the Workshop Manager in various administrative tasks, including inventory management and reporting.
• Monitored the progress of repairs and maintenance, following up with technicians to ensure work was completed within specified timeframes.

PERSONAL ASSISTANT
Thepurpledot Company
Ipaja, Lagos State
Feb.– Aug. 2021
• Managed the manager's calendar, scheduling appointments, meetings, and events, and proactively handling any conflicts or changes.
• Prepared and organized documents, presentations, and reports for meetings and presentations, ensuring accuracy and timely delivery.
• Prioritized and managed tasks and deadlines, tracking progress and following up on action items to ensure timely completion.
• Attended meetings, took detailed notes, and prepared minutes or summaries for distribution.
• Managed and maintained confidential files, records, and documents, ensuring proper organization and easy retrieval when needed.
• Handled personal errands and tasks for the manager, respecting confidentiality and maintaining professionalism at all times.
• Handled incoming and outgoing communications on behalf of the manager, including emails, phone calls, and correspondence, ensuring prompt and professional responses.

MECHANIC INTERN
Automedics Automobile Limited
Ikotun, Lagos State
Jan. – Dec. 2018
• Learned from experienced mechanics, observing and asking questions to deepen my understanding of automotive repair techniques.
• Assisted experienced mechanics in conducting vehicle inspections.
• Learned how to diagnose mechanical problems using diagnostic equipment and tests.
• Participated in routine maintenance tasks such as oil changes, filter replacements, and tire rotations.
• Assisted in repairing various vehicle components, including brakes, suspension systems, engines, and electrical systems.
• Maintained and organized tools, equipment, and spare parts.
• Maintained a clean and organized workspace to promote efficiency.
• Enrolled in or recently completed a relevant automotive technology or mechanic program.

SALES OFFICER / MANAGER
Hosannah Ventures
Warri, Delta State
Feb. – Dec. 2017
• Managed sales activities and customer interactions.
• Demonstrated knowledge of various products and assisted customers in making informed purchasing decisions.
• Provided excellent customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction
• Monitored inventory levels, restocked shelves, and ensured product availability.
• Processed cash and card transactions accurately and efficiently.
• Collaborated with team members to achieve overall store objectives.
• Assisted in receiving and inspecting deliveries to ensure the accuracy and quality of products.
 

B.Tech in Industrial Technical Education (Automobile Technology)  |  University of Benin, Edo State