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    Client Relationship Manager - Lagos, Nigeria - PEOPLE CAPACITY MANAGEMENT

    PEOPLE CAPACITY MANAGEMENT
    PEOPLE CAPACITY MANAGEMENT Lagos, Nigeria

    Found in: Trabajos diarios NG C2 - 2 days ago

    People Capacity Management background
    Description
    Job Descriptions

    • Manage and nurture client relationships to maximize client satisfaction and loyalty.
    • Serve as the primary point of contact for clients, addressing their inquiries and concerns in a timely and professional manner.
    • Understand clients' business goals, needs, and challenges to provide tailored solutions and recommendations.
    • Collaborate with internal teams to deliver exceptional service and exceed client expectations.
    • Identify opportunities for upselling and cross-selling products or services to existing clients.
    • Develop and implement strategies to retain and expand client accounts.
    • Conduct regular business reviews with clients to assess satisfaction levels and identify areas for improvement.
    • Monitor market trends and competitor activities to identify potential risks and opportunities.
    Job Specifications

    • Must have a minimum of 5-8 years' client management experience.
    • Must have a BSc/ BA degree in Customer Relations or relevant course.
    • Must have relevant professional certifications.
    • Should reside in Lagos or environs.
    • Must look professional and presentable.
    • Must speak eloquently.
    • Proficiency in Microsoft Suite and other operational software

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