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    customer lifecycle relations manager - Lagos, Nigeria - ITC WORLDWIDE

    ITC WORLDWIDE
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    Description

    The Customer Lifecycle Relations Manager (CLM) is a Post Sales role responsible for identifying customers' growing needs, resolving questions or concerns, and providing product knowledge via phone and email. Additionally, CLMs are expected to identify sales opportunities rapidly and work to close new sales or transfer leads to teammates for closure.

    EXPERIENCE:

    • 7+ years of Technical Serivces & Support sales experience
    • Excels at creating pricing proposals, negotiating terms and managing the contract process.
    • Credible - Experience selling to a technical and business audience, building trust and mutual respect ; Contribution to ITC Marketing Content
    • Passionate - Think creatively and possess strong interpersonal and communication skills to make complex contractual, technical, and financial details sound simple.
    • Travel - Must be open to travel to meet with clients as needed
    • Experience building Playbooks & Sales Pipeline Expansion Plays
    • Knowledgeable in MSFT & ATLASSIAN Software
    • Dynamics 365 Business Central (Projects/Field Services)
    • Dynamic365 CRM /CE
    • IT Management Skills a BIG PLUS;
    • Jira Software - Project and issue tracking
    • Confluence - Document collaboration
    • MS TEAMS /SharePoint
    • COMPENSATION PLAN:
      • Competitive Base
      • Commission of 1% of Annual Contract Value
      • Annual Profit Sharing ; eligible after 6 months
      • Healthcare

    RESPONSIBILITY

    60% SALES ACCOUNT MANAGEMENT (PIPLINE EXPANSION)

    20% PRESALES SUPPORT- ACCOUNT PLANNING (MARKETING)

    20% TECHNICAL SERVICES & SUPPORT TEAM MANAGEMENT (ADMIN)



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