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    Customer Service Specialist - Lagos, Nigeria - Brainshare Technologies

    Brainshare Technologies
    Brainshare Technologies Lagos, Nigeria

    4 days ago

    Default job background
    Full time
    Description

    JOB SUMMARY

    Demand on the Job Minimum of 2 years of experience in customer services within the telecommunication industry. Excellent communication skills and ability to maintain a positive and professional attitude. Strong problem-solving and decision-making abilities. Empathetic and patient mindset to handle customer complaints and provide effective solutions. Proficient in using customer service software, CRM systems, and relevant computer applications. Age Bracket: 22-30 years of age.

    RESPONSIBILITIES

    Duties Respond promptly to customer inquiries via various communication channels such as email, SMS, and phone calls Maintain detailed records of customer interactions, transactions, comments, and complaints. Provide accurate, valid, and complete information using the appropriate methods and tools such as MOWE, Zalpro, and Zoho Desk. Liaise with the Technical Team, Engineering, and Account departments to address fault resolutions and customer account reconciliation. EtcPersonal Qualities & Qualifications Candidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organizations. Degree holder in Mass Communication, English, Electrical Electronic Engineering, Telecommunications Engineering, Computer Engineering or Science from reputable higher institution.

    REQUIRED SKILLS

    Conflict and complaint resolution, Customer service, Customer comfort and safety, Customer support, CRM systems

    REQUIRED EDUCATION

    Bachelor's degree

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