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    Customer Service Specialist - Lagos, Nigeria - BrainShare Technologies

    BrainShare Technologies
    BrainShare Technologies Lagos, Nigeria

    1 week ago

    Default job background
    Full time
    Description

    Responsibilities

    • Respond promptly to customer inquiries via various communication channels such as email, SMS, and phone calls
    • Maintain detailed records of customer interactions, transactions, comments, and complaints.
    • Provide accurate, valid, and complete information using the appropriate methods and tools such as MOWE, Zalpro, and Zoho Desk.
    • Liaise with the Technical Team, Engineering, and Account departments to address fault resolutions and customer account reconciliation. Etc

    Personal Qualities & Qualifications

    • Candidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organizations.
    • Degree holder in Mass Communication, English, Electrical Electronic Engineering, Telecommunications Engineering, Computer Engineering or Science from reputable higher institution.

    Demand on the Job

    • Minimum of 2 years of experience in customer services within the telecommunication industry.
    • Excellent communication skills and ability to maintain a positive and professional attitude.
    • Strong problem-solving and decision-making abilities.
    • Empathetic and patient mindset to handle customer complaints and provide effective solutions.
    • Proficient in using customer service software, CRM systems, and relevant computer applications.
    • Age Bracket: 22-30 years of age.

    Remuneration & Benefits

    • Attractive salary package.
    • Official Car.
    • Sales bonus, and other benefits.
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