Samson Oluwaseun

My name is Samson Oluwaseun Lateef ! A vibrant young.man with loads of experience.and ambition! Few amongs many are what I do as a call center manager

1.Organize, manage and supervise inbound team of 25 associates.
2.Conduct weekly review of inbound LOB performance with the operations manager.
3.Ensure end to end resolution of customers complaints and request within SLAs.
4.Manage the concerns and grievances of the agents.
5.Ensure set parameters/targets (KPIs) are achieved by the team.
6.Review agents daily performance and present weekly and monthly performance report.
7.Set, monitor and manage performance glide path to ensure and sustain quality service delivery.
8.Manage teams attendance and attrition and shrinkage to ensure clients expectations are achieved.

I have proven track records on Telecommunication for Eight years (8) years,

I feel confident that my Eight(8) years solid experience in data collection/customer service experience, data entry and transcript as well as program and projects coordination, will provides me with the capabilities and experience to successfully fulfill this position. Accordingly I have enclosed my CV for your consideration.
I have previously worked with Telecommunication s, local and international NGOs in Nigeria,Alerzo Limited.
As  also an Account office, I feel my greatest strengths are my proven track record of delivering projects and programs on time and within resonable SLA(Service Level Agreement) well as my experience in community mobilization and management. Please feel free to contact me at any convenient time and date for the interview.

Higher National Diploma (HND) in Agricultural Engineering Technology from the Federal Polytechnic Bauchi and also I'm Centum certified in Customer Service Experience and also Health Safety and Environment (HSE)