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    Customer Services - Lagos, Nigeria - HR-EX Consulting

    HR-EX Consulting
    HR-EX Consulting Lagos, Nigeria

    2 weeks ago

    Default job background
    Full time
    Description

    ABOUT THE COMPANY

    HR-EX Consulting partners with small businesses looking for affordable HR professional advisory and services. In practice, we operate as an outsourced HR department and provide professional HR services to small businesses at a fraction of the cost of hiring a full-time staff. We are your ideal HR Partner if you:

    Are looking for expert HR support at affordable rates
    Want a proactive approach to managing your HR
    Are not willing to invest in a fully resourced HR department for now
    Are looking to focus on growing your Business and rely on seasoned HR professionals for your people and organization needs
    Our vision is to be a technology company that provides professional HR services to micro, small and medium enterprises.

    At HR-EX Consulting, we believe small businesses are the growth engine of any economy and having the right people and organizational processes, practices and systems in place is fundamental to securing the future and scaling the Business. Because we understand that your business needs evolve as you grow, and you should only really be paying for services you need when you need them, providing professional HR services at affordable rates is at the heart of what we do.

    JOB SUMMARY

    Qualifications and Experience Required Diploma or equivalent; University Degree preferred 2 - 5 years relevant work experience. Proven customer services experience Strong phone contact handling skills and active listening Familiar with CRM systems and practices Customer orientation and ability to adapt/respond to different types of characters Excellent communication skills and a professional attitude Great organizational skills Ability to multi-task, prioritize and manage time effectively Performs other duties as assigned Available to work shifts, which may include work during evenings, weekends, and public holidays.

    RESPONSIBILITIES

    Duties and DutiesGeneral Administrative Work: Open and maintain patient records Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution Place or cancel appointments Keep patient records and file documents Utilize computer technology to manage patient records Manage patient information and other pertinent information such as addresses and phone numbers Advise patients on company information.Communication: Manage and record all incoming and outgoing calls and messages to ensure a database for future reference is maintained Greet customers warmly and ascertain problem or reason for calling Go the extra mile to engage customers Resolve customer complaints via phone, email, mail or social media Work with Hospital Admin Manager to ensure proper customer service is being delivered.Calendar and Agenda: Manage and schedule meetings for the Hospital MD Manage requests for meetings by key stakeholders or other outside parties.Preparation, facilitation and co-ordination of meetings: Co-ordinate relevant meetings, appointments and functions.

    REQUIRED SKILLS

    Conflict and complaint resolution, Reporting, Customer service, Answering telephones and call management

    REQUIRED EDUCATION

    Diploma, Associate's degree

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