Jobs

    Customer Services - Surulere, Nigeria - HR-EX Consulting

    HR-EX Consulting
    HR-EX Consulting Surulere, Nigeria

    1 week ago

    Default job background
    Full time
    Description

    Duties and Responsibilities

    General Administrative Work:

    • Open and maintain patient records
    • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
    • Place or cancel appointments
    • Keep patient records and file documents
    • Utilize computer technology to manage patient records
    • Manage patient information and other pertinent information such as addresses and phone numbers
    • Advise patients on company information.

    Communication:

    • Manage and record all incoming and outgoing calls and messages to ensure a database for future reference is maintained
    • Greet customers warmly and ascertain problem or reason for calling
    • Go the extra mile to engage customers
    • Resolve customer complaints via phone, email, mail or social media
    • Work with Hospital Admin Manager to ensure proper customer service is being delivered.

    Calendar and Agenda:

    • Manage and schedule meetings for the Hospital MD
    • Manage requests for meetings by key stakeholders or other outside parties.

    Preparation, facilitation and co-ordination of meetings:

    • Co-ordinate relevant meetings, appointments and functions.

    Qualifications and Experience Required

    • Diploma or equivalent; University Degree preferred
    • 2 - 5 years relevant work experience.
    • Proven customer services experience
    • Strong phone contact handling skills and active listening
    • Familiar with CRM systems and practices
    • Customer orientation and ability to adapt/respond to different types of characters
    • Excellent communication skills and a professional attitude
    • Great organizational skills
    • Ability to multi-task, prioritize and manage time effectively
    • Performs other duties as assigned
    • Available to work shifts, which may include work during evenings, weekends, and public holidays.
  • EKESONS PARCEL SERVICES

    Customer Service Representative

    2 days ago

    EKESONS PARCEL SERVICES LAGOS SURULERE, Nigeria Permanent contract

    Customer Service RepresentativeResponsibilities:Process customer requests, parcel registration/collections and keep updated customer records.Provide accurate, valid and complete information to customers. · Resolve customer complaints via phone calls and emails. · Escalate all exc ...

  • Chelis Bookazine Limited

    Dispatch Riders

    4 days ago

    Chelis Bookazine Limited Surulere, Nigeria

    Chelis Bookazine Limited, Nigeria's leading supplier of educational materials, is seeking for reliable and experienced Dispatch Riders to join our team in Surulere, Lagos. As a Dispatch Rider, you will be responsible for delivering packages and ensuring timely and safe transporta ...

  • Ascentech Services Ltd

    Recruitment Officer

    5 days ago

    Ascentech Services Ltd Surulere, Nigeria

    A Recruiter is a professional, responsible for finding potential talents for the company. Recruiters source and reach out to talents and ensure they're a good fit for the company. In addition, they can help potential employees negotiate and follow up after being hired to ensure a ...

  • Chelis Bookazine Limited

    Sales & Marketing Coordinator - Surulere

    1 week ago

    Chelis Bookazine Limited Surulere, Nigeria

    Chelis Bookazine Limited, Nigeria's leading supplier of educational materials, is seeking for highly qualified Sales and Marketing Coordinators to join our team and take charge of overseeing both our Sales and Business Development transactions/activities. As the coordinator, you ...

  • ASCENTECH SERVICES LIMITED

    Sales Manager

    4 days ago

    ASCENTECH SERVICES LIMITED Surulere, Nigeria

    Job Description · This job description is only a directive to facilitate and to bring clarity of your role and expectation of the Management out of it. · You may also be assigned jobs other than this as and when need arise. Also management can make changes in the Job Description ...

  • Ascentech Services Limited

    Junior Recruiter

    1 day ago

    Ascentech Services Limited Surulere, Nigeria

    Responsibilities · -Work with the recruitment team and take instructions from them regarding open vacancies. · -Actively listen to role requirements and make notes about those requirements to find suitable candidates for the role. · -Assist with the development and writing of job ...

  • Vivid-Tech Solutions and Services

    Male Technical Customer Support

    6 days ago

    Vivid-Tech Solutions and Services Surulere, Nigeria Full time

    Responsibilities · General IT Knowledge. · Network Management: Set-up, Configuration and Support · Server Administration · Ensure prompt response to customers' requests and enquiries at all times and across all channels · Acknowledge and provide relevant assistance needed to reso ...

  • Skache Intergrated Services Limited

    Managing Director

    1 week ago

    Skache Intergrated Services Limited Surulere, Nigeria Full time

    Job Description · Are you an experienced and dynamic professional in the financial services sector? Our client a microfinance bank is seeking a talented individual to join their team as the Managing Director. · In this pivotal role, you will be responsible for overseeing and dire ...

  • Alternative Adverts Limited

    Manager

    1 week ago

    Alternative Adverts Limited Surulere, Nigeria Full time

    Job Description · The Manager will be responsible for leading the development and execution of a clear business strategy, embedded into the business to support the company's strategic goals. · He/ She will be in charge of executing policies, procedures, framework and operational ...