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    Front Desk Officer - Abuja, Nigeria - Atelier Boutique Hotel

    Atelier Boutique Hotel
    Atelier Boutique Hotel Abuja, Nigeria

    1 week ago

    Default job background
    Full time
    Description

    REPORTS TO : FRONT OFFICE MANAGER

    GENERAL JOB DESCRIPTION

    This role is responsible for the supervision of all front office staff, guests' reservation, service delivery from shift to shift. Maintains a professional working environment in front office department and fulfill a variety of job functions, such as; training employees and assigning tasks, solving problems, implementing procedures, providing customer service and reporting to company managers.

    DUTIES & RESPONSIBILITIES

    • Responsible for the supervision of front office staff daily activities from shift to shift.
    • Supervises front office staff to ensure service delivery, guests' reservations, cash control, accounts reconciliations, guest billing and invoicing on a shift-to-shift basis.
    • Supervises front office personnel to ensure optimum occupancy and average room rate for the purpose of maximizing revenue.
    • Monitors front office personnel to ensure guests receive warm attention.
    • Monitors and updates apartment' reservations status.
    • Confirms guest's cash and non-cash payments, issues appropriate receipts and key release.
    • Ensures appropriate and timely generation/circulation of occupancy lists.
    • Vets ALL documents before release from front office whether to the guest or within Peniel.
    • Ensures timely loggings, positing, accountant reconciliations and printing of all guests bills daily.
    • Work with Housekeeping and maintenance on daily operations with regards to guest room status.
    • Review front office log books daily to monitor all activities.
    • Follow up all guests' complaints to logical /conclusive end and record in log book.
    • Verify front office activities/check list of duties per shift to ensure validity.
    • Responsible for activating all guests accounts, set credit limits and close all guests accounts as and when due.
    • Monitor all accounts and transactions on SAGE and acts accordingly for example disabling guests' accounts after check outs; monitoring an account which is close to credit limits etc.
    • Issues guest apartment lock up notice to defaulting guests and notifies security head on actions taken upon expiration of payment;
    • Ensures effective and smooth running of the business center.
    • Ensures business Centre equipment and environs are in good working condition.
    • Ensure appropriate handover and information transfer from shift to shift.
    • Ensures ALL guests are politely attended to and guest's expectations met.
    • Ensure FOs update of all Peachtree postings on back up document before the close of each shift
    • Verify and appendage postings and check lists per shifts
    • Allocation of rooms to meet guest request

    EDUCATION & TRAINING

    • B.Sc. in Business Administration, Management or any other related field

    KNOWLEDGE & EXPERIENCE

    • A minimum of 3-5 years in similar role.

    SKILLS & ABILITIES

    • Proficient in MS Office
    • Excellent organizational and multitasking abilities
    • Possess strong leadership skills.
    • Possess excellent communication and interpersonal skills.
    • Should possess problem-solving abilities.
    • Good communication skills
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