-
Call Center Agent
13 hours ago
MacTay Consulting Lagos, Nigeria Full timeABOUT THE COMPANY · We are one of the first and leading management consulting firms in Nigeria, providing HR services to our clients in Africa since 1982. We focus on adding value to organisations through bespoke solutions that meet our clients' needs. We have a proven track reco ...
-
Sun King Formerly Greenlight Planet Lagos, Nigeria Full timeAbout the role: · Join our team as a Marketing Associate specializing in products and agent relations. In this role, you'll be accountable for developing and executing marketing strategies to promote our non-inverter solar products. Additionally, you'll serve as a key link betwee ...
-
Specialist, gCare and Quality Assurance
5 days ago
Green Africa Airways Limited Lagos, Nigeria Full timeABOUT THE COMPANY · Green Africa Airways Ltd is a Nigerian start-up airline, based in Lagos, Nigeria which was founded in 2015 and commenced flights on 12th August 2021. · Green Africa is a value airline based in Lagos, Nigeria. We are a new carrier that offers safe, reliable and ...
-
Claims officer
21 hours ago
Ipnx nigeria Lagos, NigeriaJOIN THE TEAM · Position:Claims Officer · Job summary:A claims officer would be responsible for collecting information needed in the analysis of claims · presented by customers or third party claimants in order to make recommendations · on payment processing and providing excelle ...
-
Claims officer
2 days ago
Ipnx nigeria Lagos, NigeriaJOIN THE TEAM · Position:Claims Officer · Job summary:A claims officer would be responsible for collecting information needed in the analysis of claims · presented by customers or third party claimants in order to make recommendations · on payment processing and providing excelle ...
-
Head of Financial Planning
1 week ago
KingMakers Lagos, Nigeria Full timeRole Overview: · The Head of Financial Planning & Analysis- Agency plays a vital role in preparing the Agency Financials and ensuring that all Agency related KPIs and initiatives are followed through for the Kingdom in Nigeria. · The role is charged with analyzing financial infor ...
Call Center Agent - Lagos, Nigeria - MacTay Consulting
Description
ABOUT THE COMPANY
We are one of the first and leading management consulting firms in Nigeria, providing HR services to our clients in Africa since 1982. We focus on adding value to organisations through bespoke solutions that meet our clients' needs. We have a proven track record of providing excellent services that impact our clients' businesses.
JOB SUMMARY
Qualifications and Skills High School Diploma or equivalent; additional education or training in customer service or relevant field is a plus years work experience. Proven experience in a customer service or call center environment is preferred. Excellent communication skills, both verbal and written, with a clear and professional telephone manner. Strong active listening and problem-solving skills, with the ability to empathize with customers and handle difficult situations calmly and effectively. Ability to multitask and prioritize tasks in a fast-paced environment while maintaining accuracy and attention to detail. Proficiency in using computer applications and call center software, with the ability to navigate multiple systems simultaneously. Flexibility to work shifts, including evenings, weekends, and holidays, as required.
RESPONSIBILITIES
Job Summary We are seeking a dedicated and customer-oriented Call Center Agent to join our team. The Call Center Agent will be responsible for handling inbound and outbound calls, providing excellent customer service, and resolving customer inquiries and issues in a timely manner. The ideal candidate should have strong communication skills, be able to multitask effectively, and possess a positive attitude towards helping customers.Key Duties Answer incoming calls from customers and respond to inquiries or resolve issues promptly and professionally. Make outbound calls to follow up on customer inquiries, provide information, or conduct surveys as required. Identify and escalate priority issues to the appropriate department or supervisor for resolution. Maintain accurate records of customer interactions and transactions, including details of inquiries, complaints, or comments. Follow communication scripts and guidelines when handling different types of calls and customer inquiries. Meet or exceed performance targets for call handling, customer satisfaction, and other key performance indicators (KPIs) as set by the organization. Stay updated on product or service information, promotions, and company policies to provide accurate information to customers. Collaborate with team members and other departments to ensure seamless customer service delivery and resolution of customer issues. Participate in ongoing training and development programs to enhance job knowledge and skills. Adhere to company policies and procedures, including confidentiality and data protection guidelines, at all times.
REQUIRED SKILLS
Conflict and complaint resolution, Customer service, Call center management, Customer relations
REQUIRED EDUCATION
High, secondary school