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Lekki

    Support Officer - Lekki, Nigeria - Ipnx nigeria

    Ipnx nigeria
    Ipnx nigeria Lekki, Nigeria

    6 days ago

    Default job background
    Description

    JOIN THE TEAM

    ROLE:
    I.


    T SUPPORT OFFICER

    LOCATION:

    LAGOS

    SALARY :

    NEGOTIABLE

    JOB TYPE:

    FULL TIME
    Job description

    • Installing and configuring computer systems
    • Diagnosing hardware and software faults
    • Solving technical and application problems
    • Providing technical support to clients
    • Monitoring and maintaining computer systems and networks
    • Troubleshooting system and network problems
    • Setting up new users' accounts and profiles
    • Dealing with password issues
    • Responding to customer inquiries
    • Providing user access service
    • Documenting problem status and resolution in tracking log
    • Communicating updates on issues in a timely manner
    • Installing desktop PCs, peripheral equipment, laptops and other mobile devices
    • Performing minor repairs to hardware, software, and peripheral equipment
    • Providing technical support to meetings that include video conferencing
    • Monitoring and communicating system status
    • Diagnosing and resolving client workstation and mobile device hardware and software issues
    • Collaborating in the development of servicelevel objectives and taking steps to meet or exceed targets
    • Explaining service procedures to clients
    • Following up in a timely manner to ensure customer satisfaction
    • Keeping performance metrics
    • Identifying recurring and potential problems and notifying team members
    • Flagging any procedures and controls for service improvements to IT Manager
    • Creating, modifying and reviewing documentation of SOPs
    • Documenting solutions to common problems and responses to frequently asked questions
    • Maintaining IT inventory management for all IT equipment and/or software in accordance with company policy and procedures
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