Moses Ndimele
Services provided: Customer Success , Customer Service & Account Management , Customer support , Data analysis , Business Systems Analysts , Small Business Operations Consultants , Technical Support / Help Desk (Hardware / Software)
About Moses Ndimele:
I am a dynamic and results-driven leader with a proven track record in spearheading transformative change within organizations through strategic Information Technology and Operations management. With a passion for innovation and a keen eye for efficiency, I thrive on optimizing processes and leveraging cutting-edge technologies to drive business growth.
💼 As the Head of Information Technology & Operations, I am dedicated to orchestrating seamless integration between technology and business functions. My strategic vision encompasses the development and execution of IT strategies that align with organizational goals, resulting in enhanced operational performance and a competitive edge in the market.
🚀 With a hands-on approach, I have successfully overseen complex projects from inception to completion, ensuring alignment with quality standards and project milestones. My collaborative leadership style fosters cross-functional teamwork, allowing for the creation of high-performing teams that consistently deliver exceptional results.
🌐 Adept at leveraging emerging technologies such as AI, cloud computing, and data analytics, I am committed to driving digital transformation across the enterprise. By harnessing the power of data-driven insights, I empower informed decision-making and enable agile responses to dynamic business landscapes.
🔑 My expertise lies in driving operational excellence, optimizing resource allocation, and establishing robust cybersecurity measures to safeguard sensitive information. Through strategic risk management and compliance initiatives, I ensure the confidentiality, integrity, and availability of critical business data.
🌟 Let's connect and explore how my experience and passion for innovation can contribute to your organization's success. Together, we can navigate the ever-evolving technology landscape and steer towards a future of continued growth and innovation.
Experience
I am a dedicated and results-driven professional with over 10 years of extensive experience in leading Information Technology and Operations teams. Expertly managed operations, diligently troubleshooting issues to identify root causes and prevent a recurrence. Process improvement champion with a history of implementing new procedures and technologies to strengthen security posture, enhance operational efficiency, and control costs. Seeking a challenging role as the Head of IT and Operations to leverage my strategic leadership, technical expertise, and operational acumen to drive efficiency, innovation, and growth.
Education
Kegomall is a startup that provides eCommerce-as-a-service by enabling you to sell your products to the large market available on the internet. It is specially designed to fulfill the unique needs of Micro, Small, and Medium Enterprises.
- Lead and manage a cross-functional team of IT and operations professionals, providing strategic direction, guidance, and performance management.
- Oversee the development and execution of IT and operational strategies aligned with organizational goals
- Drive digital transformation initiatives, implementing advanced technologies to optimize processes and enhance overall business operations.
- Collaborate with executive leadership to align IT and operations strategies with broader business objectives and ensure seamless integration.
- Manage budgeting, resource allocation, and vendor relationships to maximize ROI and maintain robust technology infrastructure.
- Spearheaded cybersecurity efforts to safeguard sensitive data, mitigate risks, and ensure compliance with industry standards and regulations.
- Create and implement standards and policies for all owned process areas, driving corporate culture to adhere to the company's policy. Manage service improvement and all technology projects.
Key Achievements:
- Led cross-functional teams through IT projects, consistently delivering on time and within budget, resulting in a 95% project success rate.
- Developed and executed a comprehensive IT and operations strategy aligned with business goals, resulting in a 15% improvement in overall company performance.
- Oversaw the implementation of cloud-based solutions, reducing infrastructure costs by 25% and enhancing scalability.
- Optimized IT spending through effective budget management and vendor negotiations, achieving a cost reduction of 15% while maintaining service quality.
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