Paulinus Ifeanyi Chukwu

Engaging to increase client’s loyalty and clients’ retention in the businesses by encouraging clients to repeat doing business with the company, driving sales by engaging inbound and outbound clients by understanding clients’ wants and suggesting appropriate products and services that will suit both existing and potential clients.

Focused on client’s satisfaction, responding to client’s complaints, developing strategies to retain clients and ensure high level of client satisfaction and loyalty through proactive support and active listening.

Engaging clients through phone calls, email, chats, SMS and other medium to retain and meet clients’ need.

Following up on clients’ on daily basis to ensure clients’ satisfaction, address any related issues and get a feedback to improves services.

Working with other team members, marketing team, back office, product managers and business development manager to create solutions and client’s satisfaction.

Focus aggressively on clients’ retention, upselling and cross selling products by applying effective sales strategies to drive sustainable financial growth through boosting sales, building client relationship and identify new business opportunities.

Set up business meeting with prospective client to seal business deal. Attending workshop, seminars, forex training to create awareness.

Negotiating contract terms of the partnership schemes with clients and confidently promoting the company’s products and services.

Skilled in aggressive retention strategies based on clients’ feedback. Negotiate with clients’ and educate them about purchased products and services to retain clients and build positive relationship.

BSc Geography, University of Maiduguri