Dorcas Akintola

Dear HR,

My name is Dorcas Akintola and I am writing to apply for Customer Service position at beBee Professionals. 

As a Customer Service with 5 years of experience, I have developed strong customer service skills. Be it selling the company’s product and services, handling customer complaints or providing solutions to their problems, and helping the company in meeting the expected target, I am always willing to go the extra mile. 

In my previous roles, I have often been commended by my superiors for my excellent customer service skills. My previous responsibilities also include handling customers accounts and complaints, and I am confident that I can do the same for your company. Furthermore, I am proficient in communication skills,interpersonal skills, effective management support, which I believe will come in handy in this role. I also have relevant experience working with GTB and UBA. All of the above, I believe, makes me an excellent candidate for this position. I am eager to use my communication skills and experience to contribute to your company’s success and greater levels of customer satisfaction. I am looking for a long-term opportunity where I can grow and develop my skills further, and I am eager to use my skills and experience to provide exceptional customer service to your customers. I would appreciate it if you could contact me for an interview at your earliest convenience. 

I would like to thank you in advance for your time and consideration. 

Sincerely, 

Dorcas Akintola 

Teller/Customer Service at United Bank for Africa

Oversaw an average of six banking customers an hour, helping them with specialized needs such as opening new accounts, establishing direct deposit or opening new lines of credit. 

Supported teller staff by processing deposits, withdrawals and transfers when the customer line exceeded more than five clients.

Processed an average of 23 clients every hour.

Assisted customers with simple account transactions such as deposits, withdrawals, and domestic and international transfers.

Encouraged customers to upgrade account services to new, profitable account offerings.

Assisted customers with suspected fraud and took steps to refund money, freeze accounts, and reissue banking cards related to checking and savings accounts.
 

National Diploma at Yaba College of Technology

Science Laboratory Technology