nwoke ugochi

Dear Hiring Team,

As a passionate and driven Customer Service/Support professional, my experience aligns well with the qualifications you’re seeking at your organization and I am confident I’ll make a valuable addition to your company.
With more than 8 years of experience in customer service/support, I’m adept in customer service support, service delivery, customer experience management, relationship management, customer loyalty, and value management. Moreover, while my on-the-job experience has afforded me a well-rounded skill set including first-rate communication skills, I excel at:

• Improving customer satisfaction survey results up by 25-50%
• Rooting out inefficiencies, incorrect procedures, and detrimental practices
• Efficiently managing a large customer base and a high volume of new implementations every month.
• Designing the overall customer service strategy to integrate effectively with organizational objectives
• Proven track record in engaging and motivating a high-performance service team of 20 (on an average) employees
• Strong operational skills that drive organizational efficiencies and result in improved customer retention and renewal rates
• Recognized ability to develop and drive a culture of innovation, change, and growth to optimize customer experience
• Demonstrated excellence in analytical thinking and problem-solving to improve processes and provide a durable competitive advantage
• Outstanding communication skills, the capacity to negotiate and influence positive outcomes, and the sensitivity to work cross-functionally with individuals at all levels

In addition to my experience and personal qualities, I have a solid educational foundation and a passion for optimizing customer satisfaction and experiences. I am extremely enthusiastic about the growth of your organization and would welcome the opportunity to contribute to your customer service goals.

Please review my attached resume for additional details regarding my expertise and career achievements.
Thank you for your consideration.

Sincerely,

Ugochi Nwoke

• CIPM UK [Certified International Professional Managers]UK IPMA-UK 0096792276, (10/2018) 
• Institute of Customer Service Nigeria. Lag/08/20/01 (08/2017)
• Associate Member of International Professional Managers Association [AMPMA] UK IPMA -UK [International Professional Managers Association, Certificate No:12368] (10/2018)
• Professional Postgraduate Qualifying Diploma in Management Consultancy and Organization Transformation IPMA-UK PEPQP 18476 (10/2018)
• Chartered Institute of human resource management (06/2023)