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Ifeanyichukwu Chukwu

Ifeanyichukwu Chukwu

Customer service and administrative professional

Services provided: Customer Success , Customer Service Representatives , Inbound marketing , Call Centers / Telemarketing , cold calling , Customer Loyalty/ Retention , Customer Relations

Lagos, Lagos
₦3,000 / hour
Approximate rate

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About Ifeanyichukwu Chukwu:

Ifeanyichukwu is an exceptional customer service professional with a wealth of experience and a strong background in management. With a deep understanding of customer needs and a dedication to providing top-notch service, Ifeanyichukwu has consistently delivered outstanding results throughout His career.

In terms of customer service, Ifeanyichukwu has demonstrated an impressive ability to build and maintain positive relationships with clients. Their exceptional interpersonal and communication skills allow them to effectively listen to customer concerns, resolve issues efficiently, and ensure customer satisfaction. Whether it's handling inquiries, addressing complaints, or providing product support, Ifeanyichukwu consistently goes above and beyond to meet and exceed customer expectations.

What sets Ifeanyichukwu apart is his extensive management experience in the customer service field. He have proven his leadership skills by successfully overseeing and guiding teams of customer service representatives to achieve remarkable results. Ifeanyichukwu possesses the ability to motivate and inspire his team members, fostering a positive work environment that promotes collaboration, growth, and exceptional customer service.

Throughout his career, Ifeanyichukwu has developed strong problem-solving and decision-making skills. He have a knack for analyzing complex situations, identifying opportunities for improvement, and implementing effective strategies to enhance overall customer service performance. Whether it involves streamlining processes, implementing new technologies, or developing training programs, Ifeanyichukwu consistently strives for continuous improvement and innovation.

In addition to his exceptional customer service and management skills, Ifeanyichukwu possesses a strong business acumen. He understand the importance of aligning customer service goals with the broader organizational objectives and have successfully contributed to the development and execution of customer-centric strategies.

Ifeanyichukwu's track record as an experienced customer service professional and manager speaks volumes about his dedication, expertise, and commitment to delivering exceptional service. With his extensive skill set, leadership abilities, and passion for customer satisfaction, Ifeanyichukwu is undoubtedly a valuable asset to any organization striving for excellence in customer service and management.

Experience

2016-2020
Customer Service Officer 
ACCESS BANK PLC, Warri, Delta
Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.
Conferred with customers about concerns with products or services to resolve problems and drive sales.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Evaluated interactions between associates and customers to assess personnel performance and customer satisfaction.
Set up service appointments to handle advanced technical concerns at customer locations.
Performed data entry with Software to record customers complains/requests.
Trained in conversational Language to enhance service of Type customers.
Entered customer interaction details in Software to track requests, document problems and record solutions offered.
Evaluated account and service histories to identify trends, using data to mitigate future issues.
Promoted company brand and unique offerings through personalized customer service.
Delivered superior client services, fostering strong rapport, retention and satisfaction.
Provided primary customer support to internal and external customers in fast-paced environment.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Onboard customers in all the Bank's digital channels
Resolve all digital channels issues from time to time.
Log all customer feedbacks.

Managing Director 
Africa Trade Hub
2020-2023
Roles
Overseeing design and Developments of Website
Monitor web analytics and internal data sources
Design and Execute Roadmaps
Incorporate Best Practices
Budget Effectively
Supervise all activities and product development
Work closely with web development and technical teams
Prepare reports and analyse conversion numbers
Developing SEO/PPC Strategy/Marketing Plans
Team Management and Progress Monitoring
Quality Control and Assurance
Developing Schedules and Timescales
                                       

 

Education


Bsc: Industrial Chemistry 
EBONYI STATE UNIVERSITY - Abakaliki

CERTIFICATE OF COMPLETION: Entrepreneurship 
NECA-PRENEUR - Lagos
Google certified digital marketer

 

Occupational Safety And Health Professional: HEALTH AND SAFETY 
PROFESSIONAL CERTIFICATES 

Associate Member Institute of Strategic management, Nigeria 

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