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    Hotel Supervisor - Lagos, Nigeria - HRonwheels

    HRonwheels
    HRonwheels Lagos, Nigeria

    Found in: beBee S2 NG - 6 days ago

    Default job background
    Full time
    Description

    Responsibilities:

  • Supervise and coordinate daily activities of hotel staff across various departments, including but not limited to front desk, housekeeping and maintenance.
  • Monitor and ensure adherence to hotel policies, procedures, and standards to maintain a safe, clean, and comfortable environment for guests and employees.
  • Keep a close eye on every aspect of hotel operations, including guest services, housekeeping standards, maintenance issues, and food and beverage service, intervening as needed to address any issues promptly.
  • Handle guest inquiries, complaints, and requests promptly and professionally, striving to resolve issues to their satisfaction.
  • Train, mentor, and provide ongoing support to hotel staff to enhance their skills and performance.
  • Conduct regular inspections of hotel facilities and guest rooms to identify maintenance issues and ensure they are promptly addressed.
  • Prepare and maintain reports related to hotel occupancy, revenue, expenses, and guest feedback.
  • Manage inventory and supplies, ensuring adequate stock levels and controlling costs effectively.
  • Assist in the implementation of marketing and sales strategies to maximize occupancy and revenue.

    Requirements:

  • Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.
  • Proven experience in a supervisory role, preferably in a similar upscale establishment.
  • Demonstrated ability to effectively oversee multiple departments and maintain high standards of guest service and operational efficiency.
  • Strong leadership, interpersonal, and communication skills.
  • Ability to multitask, prioritize tasks, and work effectively under pressure in a fast-paced environment.
  • Proficiency in computer software applications, including MS Office and hotel management systems.
  • Experience in implementing cost-control measures, optimizing revenue opportunities, and achieving financial targets within a hotel setting.
  • Thorough understanding of health, safety, and regulatory standards applicable to the hospitality industry.

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