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    Customer Helpdesk Team Lead - Lagos, Nigeria - Kadick Integrated Limited

    Kadick Integrated Limited
    Kadick Integrated Limited Lagos, Nigeria

    1 week ago

    Default job background
    Full time
    Description

    ABOUT THE COMPANY

    was formed in 2001 and incorporated as a private limited liability company with two shareholders – Ebikabere and Dickson Umusu. The idea behind Kadick was to provide top notch distribution and delivery services for fast moving consumer goods across Nigeria. Over the intervening years, Kadick has been able to create and develop robust delivery channels and structures that ride on technology to successfully meet customer expectations. The company currently operates from three states and over fifty outlets. In addition, we have diversified into other services such as Financial Inclusion, procurements for the government, development and provision of IT solutions for SMEs, construction and maintenance of buildings, provision of business process structuring and re-engineering services, etc.

    JOB SUMMARY

    Education and Experience Bachelor's Degree required.Required Skills/Abilities: Excellent verbal and written communication skills Excellent interpersonal and customer service skills Excellent organizational skills and attention to detail Strong analytical and problem-solving skills Strong supervisory and leadership skills.

    RESPONSIBILITIES

    Job Description We are looking for an experienced Customer helpdesk team lead to provide excellent customer service. You would be responsible for providing outstanding customer service by leading and motivating your team. You would also be taking ownership of customer issues and following problems through to resolution.Duties Oversees the daily workflow of the department Establishes performance metrics for customer service representatives. Develop plans and targets for the customer service team Analyze and interpret data relating to customer service effectiveness.

    REQUIRED SKILLS

    Customer service, Answering telephones and call management, Sales strategy, Customer support, CRM systems, Customer relations

    REQUIRED EDUCATION

    Bachelor's degree

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