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    Senior Client Officer - Lagos, Nigeria - Ipsos

    Ipsos
    Ipsos Lagos, Nigeria

    1 week ago

    Default job background
    Full time
    Description

    JOB DESCRIPTION

    • The SCO manages a client portfolio and conducts the following activities for each client:

    Client Strategy -

    • Understand client sector, context and strategic/growth questions the client is facing.
    • Build the long term vision for the client, identifying client's growth agenda, client priorities, client power map, competitive landscape and Ipsos Value Proposition
    • Build the account plan in collaboration with SLLs
    • Define target revenue per Service Line, following guidelines communicated by the CCO
    • Identify significant opportunities to be anticipated and build proposal main objectives
    • Identify thought leadership themes
    • Align with the CCD if the client is also managed at a global level.

    Business Management -

    • Activate the account plan to meet target revenue objectives in coordination with the Service Lines.
    • Cocreate a plan with clients to ensure that the research design evolves "Retain" with the support of the Service Lines.
    • Interact with the client to develop opportunities, promote Ipsos services and ensure a high quality of services: introduce business questions, identify opportunities to add greater value to the client's business, brief and introduce service line leaders.
    • Mobilize Ipsos Service Lines and organization IKC, Science Team, ... by activating a network to give the best of Ipsos to the client to meet win and retain objectives.
    • For significant/multiple service lines opportunities, SCO leads the proposal:
    • Decision to bid
    • Framing the business issue and building the pitch strategy, including the storyboard
    • Assigns and briefs the leading SLL who will assign a pitch leader, write the proposal and submit costing
    • Finalizes proposal and consolidate pricing
    • Pitches to client with relevant Service Lines' support
    • Supports contract negotiation including pricing and Legal
    • For less significant opportunities involving mainly one Service Line, the SCO contributes to the proposal as needed except if client is not covered by the local Client Organization
    • Gives input on client context to the SLL
    • As appropriate, participates in key client presentations
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