WURAOLA SOGUNRO

A personable and trustworthy Client Services Professional performing in a Financial Institution for over 12 years and presently working with an Indigenous Energy Group which operates majorly in the downstream sector of the Nigeria's Oil and Gas industry as a Hybrid Remote worker as a Sales Support Service Officer fostering client relationships in order to maximize sales volume. 
 

ARDOVA PLC | Lagos, NG
Hybrid Remote Worker
Sales Support Services in Oil & Gas
06/2018 - Current
Managing the product distribution process and respond to incoming orders and queries per phone and e-mail.
Prepared daily Outstanding & Summary of dispatches of PMS order report for management
Handled Post Good Issue for loaded trucks
Handle deliveries for PMS, AGO & LUBES customers
Handled deliveries for Aviation customer
Generated the necessary delivery documents for product dispatch Created deliveries based on approved orders.
Provide SAP support for end-users and execute sales administration tasks in SAP's ECC and CRM and other internal tools & systems.

The Mellanby Trust Company LTD (Formerly Imperial Portfolo Limited) | Lagos, NG
Client Services Specialist
01/2016 - 05/2018
Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
Delivered high level of service to clients to both maintain and extend relationships for future business opportunities
Managed client complaints with high level of professionalism and competency.
Gathered information from clients for entry into computer database.
Established and maintained quality strategic client relationships to deliver responsive client service and enhance new business opportunities.

Celtron Nigeria Limited | Lagos State, NG
Head, Client Services
11/2013 - 02/2015
Developing external relationships with appropriate contacts, e.g. auditors, solicitors, bankers, statutory organization, such as Inland Revenue.
Overseeing the Financial, Administrative & human resources matters of the company.
Participated in corporate sales trainings to improve skills set and learn new selling techniques.
Helped customers find specific products, answered questions and offered product advice.

Aquila Leasing Limited | Lagos, NG
Marketing Specialist
02/2010 - 06/2012
Collaborated with sales teams to strengthen client relationships and generate new revenue opportunities.
Implemented strategies to develop and expand existing customer base.
Weekly analysis of expected receivables and possible disbursements.
Weekly analysis of returned cheques.
Monitoring of Bank credit/loan repayments (Bank amortization schedules) & lease rentals.
Disbursement of all payments-wide and maintenance of disbursement records for lease and loan transactions.

Aquila Asset Management Limited | Lagos, NG
Wealth Relationship Manager
03/2008 - 01/2010
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Improved operations by working with team members and customers to find workable solutions.
Exceeded customer satisfaction by finding creative solutions to problems.
Marketing the companies fund management products (Mostly CPs)
Managing Funds for Financial Institutions clients especially Insurance Companies
Co-coordinating of funding requirements of Organizations with regards to core business activities of leasing, Asset Management, Structured finance.

Aquila Capital Limited | Lagos, NG
Business Development Representative
11/2006 - 03/2008
Effectively built relationships with both established and potential customers.
Set up potential client contacts, cultivated relationships and followed through on service needs.
Developed clientele by networking to find new customers and generate lists of prospective clients.
Supported sales management initiatives to optimize business development.
Preparing credit facilities for clients in corporate organizations and making sure the facilities are given with credibility.
Managing customer & sales information.
Keying customers' data on the Integrated Business Solution (IBS)
 

ARDOVA PLC | Lagos, NG
Hybrid Remote Worker
Sales Support Services in Oil & Gas
06/2018 - Current
Managing the product distribution process and respond to incoming orders and queries per phone and e-mail.
Prepared daily Outstanding & Summary of dispatches of PMS order report for management
Handled Post Good Issue for loaded trucks
Handle deliveries for PMS, AGO & LUBES customers
Handled deliveries for Aviation customer
Generated the necessary delivery documents for product dispatch Created deliveries based on approved orders.
Provide SAP support for end-users and execute sales administration tasks in SAP's ECC and CRM and other internal tools & systems.

The Mellanby Trust Company LTD (Formerly Imperial Portfolo Limited) | Lagos, NG
Client Services Specialist
01/2016 - 05/2018
Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
Delivered high level of service to clients to both maintain and extend relationships for future business opportunities
Managed client complaints with high level of professionalism and competency.
Gathered information from clients for entry into computer database.
Established and maintained quality strategic client relationships to deliver responsive client service and enhance new business opportunities.

Celtron Nigeria Limited | Lagos State, NG
Head, Client Services
11/2013 - 02/2015
Developing external relationships with appropriate contacts, e.g. auditors, solicitors, bankers, statutory organization, such as Inland Revenue.
Overseeing the Financial, Administrative & human resources matters of the company.
Participated in corporate sales trainings to improve skills set and learn new selling techniques.
Helped customers find specific products, answered questions and offered product advice.

Aquila Leasing Limited | Lagos, NG
Marketing Specialist
02/2010 - 06/2012
Collaborated with sales teams to strengthen client relationships and generate new revenue opportunities.
Implemented strategies to develop and expand existing customer base.
Weekly analysis of expected receivables and possible disbursements.
Weekly analysis of returned cheques.
Monitoring of Bank credit/loan repayments (Bank amortization schedules) & lease rentals.
Disbursement of all payments-wide and maintenance of disbursement records for lease and loan transactions.

Aquila Asset Management Limited | Lagos, NG
Wealth Relationship Manager
03/2008 - 01/2010
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Improved operations by working with team members and customers to find workable solutions.
Exceeded customer satisfaction by finding creative solutions to problems.
Marketing the companies fund management products (Mostly CPs)
Managing Funds for Financial Institutions clients especially Insurance Companies
Co-coordinating of funding requirements of Organizations with regards to core business activities of leasing, Asset Management, Structured finance.

Aquila Capital Limited | Lagos, NG
Business Development Representative
11/2006 - 03/2008
Effectively built relationships with both established and potential customers.
Set up potential client contacts, cultivated relationships and followed through on service needs.
Developed clientele by networking to find new customers and generate lists of prospective clients.
Supported sales management initiatives to optimize business development.
Preparing credit facilities for clients in corporate organizations and making sure the facilities are given with credibility.
Managing customer & sales information.
Keying customers' data on the Integrated Business Solution (IBS)