Omobolaji Akintunde
Services provided: Business development , Customer Service & Account Management , Business Plan Services
About Omobolaji Akintunde:
I am Omobolaji, a Customer Service Team Leader with Sporty Internet Limited, a leading Gambling & Casino company in Nigeria and several other African countries.
As a Customer Service Team Leader, I am responsible for a team of over 30 Customer Service Representatives, guiding, training and motivating CS reps on the product knowledge and proper customer service delivery to our customers. Customer Service delivery is done on all channels; Chats, Calls, Emails & Social Media.
I am also responsible for the process improvement and development with other departments to ensure the business growth.
General centre reports are also generated from the company owned CRM to foster improvement on regular basis.
I have experience using several CRM, most common of which is zendesk.
Experience
As a Customer Service Team Leader, I am responsible for all aspects of the customer relationship experience and for driving positive customer behavior through the creation of initiatives such as training programs, process improvements, and feedback mechanisms. I am skilled in managing a team of customer service representatives, ensuring that they consistently meet performance targets and deliver excellent service. I have a strong understanding of customer needs and preferences, and I can use this knowledge to develop strategies that enhance the customer experience. Additionally, I have excellent communication and problem-solving skills which allow me to effectively address customer concerns and resolve issues in a timely manner. Overall, my goal is to ensure that every interaction a customer has with our company is positive, and that their needs and expectations are consistently met or exceeded.
Education
I studied Philosophy in the University of Benin and did a Postgraduate in Education in the University of Lagos.
Professionals offering similar services to those of Omobolaji Akintunde
Professionals in the same Customer Service / Support sector as Omobolaji Akintunde
Professionales offering Business development services
Professionales offering Customer Service & Account Management services
Professionales offering Business Plan Services services
Other users who are called Omobolaji
Jobs near Lagos, Lagos
-
Digital Marketer
Found in: Trabajos diarios NG C2 - 3 days ago
ILotbet Ikeja, NigeriaManage social media accounts and social media activities, ensuring that all pictures, audio, and videos to be published are of international standards in terms of grammar, content, and presentation · Plan social content and maintain a content calendar · Develop and monitor campai ...
-
Accountant
Found in: beBee S2 NG - 2 days ago
Robeck Locks Ltd Amuwo Odofin, Nigeria Full timeJob Description · Timely preparation and reconciliation of Financial Statement · Reconciling of Inventories · Coordination of Accounts payable and Receivable · Credit Control and Cost Analysis · Setting up the Accounting System · Maintains accounting controls by preparing and rec ...
-
Sales Administrator
Found in: beBee S2 NG - 1 day ago
21 Search Ltd Victoria Island, Nigeria Full timeJob Purpose: To support the entire Sales team, Sales Coordinators and partners by administering the Sales information system, developing key growth strategies and provide all other administration services for the Sales department and staff. · Scope: The key objective of the Sales ...