Racheal Ojo

I am a motivated human resources professional with a drive for serving as a dedicated support specialist and energetic team member. Adept in assisting with the recruitment of employees, as well as the management of existing employees. Experienced in managing employee and community outreach programs, and dedicated to working towards the mission of a company. I am also an experienced Customer relations professional with a background in secretarial work. I have honed strong organizational and communication skills through my years of work experience. I am committed to finding new ways to add value to any role I take on. As an analytical, adaptable, and goal-oriented individual.

1. 1.Henriken Consulting Limited, Lagos State Job Title: Human Resources Intern Duties/Responsibilities: (2022- Date)
   • Assisted in payroll disbursement for a team of 30+ employees.
   • Prepared candidate portfolios and headhunted for best fits for new position openings.
   • Posted job descriptions online, responded to candidates, and assisted in interview processes from start to
   finish.
   • Shadowed senior HR reps in conflict resolution and complaint management.
   Henriken Consulting Limited, Lagos State
2.  Job Title: Tutor ([2022 – 2023])
   Duties/Responsibilities:
   • Assessed students' English proficiency levels and developed individualized lesson plans to address specific needs
   • Implemented comprehensive instruction in reading, writing, speaking, and listening skills to prepare students for the TOEFL exam
   • Provided insightful feedback on practice exams and assignments to drive student improvement and performance
   • Delivered expert guidance on test-taking strategies and tips to maximize student success
   • Facilitated active student participation in class and encouraged engaging conversation to enhance speaking
   confidence
   • Created a positive and supportive learning atmosphere that motivated students to achieve their language goals.
3. OH Prime Hospital, Lagos State - Job Title: Client Care Officer: [2021 – 2022] 
   Duties/Responsibilities:
   • Maintained accurate and up-to-date records for approximately 40 patients utilizing both electronic and manual methods
   • Scheduled appointments for patients seeking specialist services
   • Handled an average of 15 daily incoming and outgoing calls
   • Effectively addressed client complaints and demonstrated empathy to guarantee patient satisfaction
   • Contributed to the development of improved processes for enhanced record-keeping and information
   documentation
   • Provided training and support to new staff members as needed
4. Baraza Multipurpose Cooperative Society Limited, Lagos State [2020 – 2021] Job Title: Front Desk Officer/Customer Relation Officer
   Duties/Responsibilities:
   • Consistently met performance benchmarks by managing a daily average of 40-50 inbound and outbound calls for brand awareness, client engagement, and complaint resolution.
   • Exceeded monthly target for new client acquisition for six consecutive months.
   • Efficiently documented client information for new contributor registration utilizing computer systems.
   • Reviewed and edited Memorandums of Understanding (MOUs) on a daily basis and distributed them to
   partners and clients.
   • Verified payments and issued official receipts.
   • Prepared and submitted daily reports.
   • Provided supervision and guidance to a team of five to drive cooperative growth and development.
5.   Georgella Institute, Lagos State [2017 - 2018] Job Title: Personal Assistant
   Duties/Responsibilities:
   • Executed all essential executive assistant responsibilities, including managing calendars, communications, and logistics for top executives.
   • Coordinated travel arrangements and ensured the availability of fashion tutors for daily lectures.
   • Conducted weekly proofreading of executive materials, significantly decreasing errors by 70-80%.
   • Contributed to debt recovery efforts by assisting with student payments.
   • Contributed to revenue growth by identifying and attracting new students.
   • Verified that customers' clothing was in excellent condition before being sent out
   Adu’s Store, Lagos State Job Title: Supervisor Duties/Responsibilities:
   • Conducted thorough inventory audits to ensure accurate stock management.
   • Solicited and analyzed customer feedback to improve product offerings.
   • Prepared and submitted comprehensive daily reports to stakeholders.
   • Managed sales operations and provided daily sales summaries and updates.

Bachelor of Science (B.S.c)

English and Literary Studies