Oluwadamilola Akinrefon

I am a Customer Service professional with 3 years of experience. I have a strong dedication to helping customers resolve issues and ensuring a positive image of the company. Proven ability to build meaningful relationships with customers while speaking with them over the phone and via any CRM platform. Confident communicator with the ability to lead colleagues, respond to customer inquiries, and mediate conflict. Enthusiastic and personable individual who enjoys working with people and building long-lasting relationships and product loyalty. Passionate about creating organizational success and bettering brand reputation through serving customers in a truly memorable way.

For 3 years I worked as a Customer Engagement Executive where I developed many of the skills required for being a Customer Support Executive such as building a relationship with customers (Relationship management), providing solutions to the organization's and customers' needs, attending to the inquiries and complaints of customers, and providing training and support to customers, etc. 

I graduated from the department of Sociology, at Covenant University